Property Manager

Hines•Houston, TX

About The Position

As a Property Manager at Hines, your role involves ensuring seamless day-to-day operations of the property with a primary focus on maintaining the physical asset(s) while enhancing the client and tenant experience. It is also important that the applicant has experience in communicating with and directly managing the relationship of top owners, investors, and key stakeholders. The ideal candidate will possess organizational skills, meticulous attention to detail, team leadership, and a genuine enthusiasm for providing outstanding service. At Hines, delivering an exceptional experience entails blending a hospitality-centric culture with real estate knowledge and expertise to create environments where people feel valued, connected, and inspired. The Property Manager will lead and support the operations, engineering, and accounting teams of a Class A property in the central Houston area. You will oversee contract services, tenant, client, and investor relations, lease administration, accounting and collections, finance and reporting including budget creation and management, and strategic capital expenditures. You will also support the construction management and leasing efforts.

Requirements

Bachelor’s degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field) or 5+ years professional work experience required.
Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.
Passion for working with people and leading with a hospitality mindset.
High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
Solution-oriented with strong organizational, analytical and project management skills
Maintain composure and professionalism at all times.
Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
Strong mathematical aptitude.
Eager to be a part of a fast-paced and dynamic work environment.
Takes initiative and is a proactive leader always focused on continuous improvement.
Proficient in Microsoft Office software and ability to quickly adapt to new softwares and technologies.

Nice To Haves

Education and/or work experience with a focus on business administration, hospitality, real estate, or in a related field preferred, supervisory experience strongly preferred.
Financial experience and/or education including profit and loss (P&L) responsibility, budgetary oversight, cost analysis, and accounting strongly preferred.
Familiarity with lease language and administration preferred.

Responsibilities

Train, mentor, and continuously develop all property personnel in providing best-in-class hospitality experience.
Manage a team of direct reports including conducting regular check-ins and semi-annual evaluations, monitoring and assisting with their workload, and managing time-off/overtime and HR processes while maintaining a positive team morale.
Lead a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards.
Apply hospitality hiring practices to identify and hire individuals with a people-centric approach.
Support event programming coordination with a focus on creating and maintaining a community atmosphere.
Ensure property engagement and service offerings are aligned with Hines’ service level standards.
Foster connectivity and support key relationships with ownership, internal stakeholders, vendors, and the public.
Manage operations in alignment with Hines' service level standards including but not limited to internal and external maintenance, security, parking, housekeeping functions, and adherence to budgetary standards.
Lead the execution of the financial performance of the asset(s), ensuring rent collection, on or under budget operating expenditures, and identifying capital expenditure requirements, while maintaining full profit and loss (P&L) responsibility and all required reporting deadlines.
Develop the Annual Business Plan and Operating Budget for the property and maintain budgetary targets throughout the fiscal year.
Support the implementation and the maintenance of marketing and leasing strategies for both current and prospective tenants.
Tender, negotiate and provided recommendations for various service contracts and supervise all contractor services related to the physical operation of the property.
Display in-depth knowledge of mechanical and life safety systems and collaborate with Operations/Engineering as needed to ensure the building operations comply with established operating and life safety standards and local code.
Direct all emergency procedures including creation, implementation and management of all written procedures.
Monitor all property management led construction for compliance per approved plans; ensure all required documentation is obtained in a timely manner.
Ensure the property is well-maintained and aesthetically pleasing.
Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.
Support the creation and implementation of all property and marketing events.