Property Manager (On-Site) - Ping Yuen North

Chinatown Community Development Center•San Francisco, CA

5d•Onsite

About The Position

The on-site Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. S/he is responsible for ensuring the building(s) comply with funding agency regulations. The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations. S/he must understand and be sensitive to the issues that face low-income residents (families, seniors, formerly homeless) and practice sound personnel and building management practices. S/he must be very detail oriented and have a good grasp on mathematic calculations. S/he must be a critical thinker with a capacity to read, comprehend and retain information from complex documents, and to implement any changes in procedures seamlessly. This position requires working independently in an active and bustling neighborhood.

Requirements

Pleasant and professional manner with calm disposition
Ability to work with people of diverse social, economic, and ethnic backgrounds
Ability to work independently and exercise own judgment in problem-solving
Good written and verbal communication skills
Good problem-solving skills and mathematical ability
Proficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management software
Willingness to perform varied tasks with enthusiasm
Three (3) years’ experience in affordable residential property management
Three (3) years prior supervisory experience
Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH)
Basic knowledge of landlord tenant issues and conflict resolution
Knowledge of Fair Housing, ADA, and 504 compliance related issues
Ability to interact with government agencies, other service providers, and the community
High School diploma or GED equivalent
Excellent administrative, organizational and written/verbal communication skills
Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations
Familiarity with the neighborhood of the work site

Nice To Haves

Familiarity with diverse neighborhoods
BA/BS Degree or equivalent in a related field
Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations
Familiar how to use Property Management Software (Yardi preferred)
Bilingual in Cantonese, Spanish, or Russian
Prior work experience in a Customer Service oriented role
Lives on site as the Resident Manager

Responsibilities

Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents
Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies procedures
Timely processes of paperwork for applications, move-ins, move-outs and certifications in compliance with federal, state and local regulatory agencies’ procedure
Ensure that vacant units are turned and rented in a timely manner an in accordance with Approved Rent Schedules and Rent Restrictions.
Complete annual certifications completed timely to ensure zero past due recerts and ensure interim re-certifications and annual unit inspections are consistently processed
Complete all regular reports including weekly/monthly vacancy reports, project status report (PSR), monthly statistical report and other additional reports from regulatory agencies and investors
Collect rents and security deposits, and make bank deposits
Monitor site budget and report variances to Supervisor
As applicable, along with Resident Manager, attend and contribute to resident meetings a minimum of once per month
Work with CTCAC, HCD, Mayor’s Office on Housing, and other program/agencies to ensure compliance
Successfully pass all audits and inspections conducted by local and state agencies as well as internal and investor reviews, meeting and exceeding compliance standards
Work with Asset Management to respond to investor or agency questions
Work with SF Housing Authority to ensure proper subsidy payments are received monthly
Work with Fiscal Department to process any necessary rent and/or subsidy write-offs at a minimum on a quarterly basis
Successfully complete and pass the TCS (Tax Credit Specialist). The training will be approved and selected by the Compliance manager or property supervisor within the first 120 days of employment.
Perform nightly security check on building floors (approximately 30 minutes per day) and lock up common areas as needed/or in the case of an emergency
Separate recyclables, compostable, and landfill trash when needed
Respond to and handle all building emergencies during on-call shifts: flood, fire, electricity outage, serious injury, medical emergency
Respond to all telephone calls; otherwise, return calls as soon as possible
Reside in resident manager unit and stay every night while on duty
Clean building entrance, hallway, and community areas when needed
Orient new residents to building site, policies and programs
Respond to staff or resident grievances and provide problem resolution assistance
Work with Resident Services staff on issues related resident housing retention
Create a pleasant and welcoming environment for the residents, being approachable and friendly while still enforcing the house rules
Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 Coordinator
Prepare tenant files for eviction procedures when applicable
Conduct weekly/monthly unit and property inspections with the Maintenance Staff
Report regularly to Supervisor on status of buildings, program, staff and residents
Follow the organization’s and Property Management policies and procedures, including safe work practices
Recruit, interview, and hire for job vacancies of directly supervised positions
Train, supervise, and hold supervisees accountable for job responsibilities and duties, organizational policies and procedures, and safe work practices
Complete performance reviews and work goals for staff supervised
Review and approve timesheets, time-off, and work expenses of supervisees
Ensure staff know and follow safe work practices and policies
Ensure staff are in compliance with all Program Regulations
Train staff on building and emergency procedures, resident rules, and record keeping
Develop, monitor, and maintain the property budget
Answer budget variance questions
Process, Code and Approve Accounts Payable
Negotiate new and renewal vendor contracts that are financially beneficial to the property
Oversee and reconcile petty cash
Oversee expenditures for resident functions
Embody organization values (respect & compassion, empowerment, teamwork)
Contribute to a safe and pleasant work environment
Follow policies, procedures, and safe work practices
Other duties as assigned