Property Manager - Monarch Station

Volunteers of America Mid-States•Louisville, KY

About The Position

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements. Responsible for the daily operations of multiple properties, including supervision of staff, building maintenance, all administrative duties for both internal and external agencies, and maintaining positive relationships with the residents of the property.

Requirements

At least one year property management experience.
High School Diploma or its equivalent.
Knowledge of regulations, acts, guidelines, etc., pertaining to state and federally assisted properties.
Knowledge of Tax Credit (LIHTC) programs, guidelines, state and federal reporting, local Housing Authority Voucher Program.
Knowledge of computer operations to include basic data entry.
Ability to communicate effectively and maintain good relations with residents and employees.
Knowledge of Fair Housing Laws.

Nice To Haves

Professional certification preferred (COS, ARM, CAM, RAM, TCS).

Responsibilities

Hire, train, supervise, evaluate, and discipline all staff, i.e., maintenance, service coordinators, assistant community administrator.
Supervise the property office ensuring that all bookkeeping, marketing, and lease preparations are performed as required. For first year (2026 – 2027) will work closely with New Directions as required by KHC
Ensure proper resident certification and re-certification are in compliance with all HUD or appropriate regulatory agency’s requirements.
Market the property in accordance with Fair Housing Regulations and the management agent’s guidelines.
Submit reports as required by the management agent or mandated by the federal, state, or local government. Monthly EIV, First of the month processing, Month-End Reports, Check TRACS Mail each week, Voucher status in TRACS, naming a few. EIV only applies to HUD Programs not Tax Credit. (NKY DD Homes)
Maintain office files for all business and financial records. Properly credit the accounts and properly deposit all monies received.
Prepare, submit for approval, and manage annual budget each Fiscal Year. Explain monthly variances that exceed 5% of the allowable budgeted line item.
Inspect property to ensure building and grounds are properly maintained quarterly as mandated by owner, and annually mandated by HUD. Take or suggest any actions needed for repair.
Respond to all resident requests and complaints. Address issues with a high level of customer service.
Assist with any other task as assigned.

Benefits

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
All company paid benefits and paid time off effective day one
Work Culture Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee