Property Manager III - Multi-Family Residential

S.C. Swiderski•New London, WI

11h•Onsite

About The Position

Position Summary: An SCS Property Manager functions as the primary sales and leasing agent, relationship manager, and services coordinator for all the tenants within the properties they oversee. Working under the direction of their Area Manager, they are responsible for providing astonishing customer service to community residents, future residents and is the on-site supervisor and team leader for all service team members at their properties. This 3-level role grows in independence, knowledge, skills, abilities, and responsibilities, as you progress through each level. Finally, as the primary salesperson for the property, the SCS Property Manager is responsible for maintaining maximum occupancy levels through leasing and tenant retention. Job Duties & Responsibilities: Level III A Level III Property Manager has reached, in additional skills and experience, a level of mastery that allows them to function as a company resource in the area of property management. T hey have become senior contributors and cornerstone of the team in their areas of responsibility. Oversee and manage properties with a total tenant capacity of up to 300 tenants, Operate independently in fulfilling the essential functions of the Level I, II, and III Property Manager positions. Trains and allows new hires to shadow them, as part of the onboarding process. Acts as a resource for the Property Management and Leasing team across the organization, answering questions, providing guidance, and leveraging their expertise and experience to help improve productivity and performance. Utilizes additional skills and experience to augment and support the Property Management Team. (Real Estate, Sales, Management Experience, Etc.) Provide astonishing customer service in all dealings with tenants, community representatives, and vendors, Reach and maintain occupancy levels of 95% by promptly responding to leads generated through email, text, or incoming phone calls, Show apartments to prospective tenants, working with them to overcome obstacles and guide them through the application process, Execute SCS lease contracts with accuracy and attention to detail, including issuing 5 Day Notices for lease violations, Provide input on marketing materials and assist with corporate/local sales calls, Promote and host Open Houses during and after business hours, or at the weekends, Work with tenants to solve potential issues and help avoid escalation, Communicate with and assist the leasing department with the day-to-day operations of the property, coordinating and directing SCS staff and other service personnel, Contribute to the monthly and annual occupancy and retention forecasting process, Oversee tenant move-ins/outs including apartment inspections and reconciling security deposits, Help maintain the grounds as seasonably appropriate by regularly inspecting their assigned properties to ensure they are meeting SCS standards, Coordinate the turnover process to ensure a smooth occupant transition by working with and coordinating maintenance technicians, cleaners, painters & carpet cleaning. Be available on the first day of the month, and last day of the month for tenants moving in, moving out and apartment turnovers. Other duties as assigned.

Requirements

A Bachelor’s Degree in business administration, Marketing, Property Management, or the equivalent in education and experience, preferred
4+ years of Property Management Experience , and additional skills and experience in related Property Management disciplines such as: Real Estate, Sales, or Business Management Experience, Etc.
A Valid driver's license with reliable transportation to and from work each day
Experience in customer service, marketing, and sales is helpful
Microsoft Office Suite experience and ERP Platform experience, preferred
The ability to thrive in a fast-paced environment while maintaining excellent attention to detail
Strong organization skills with the ability to multitask projects through from start to finish
Excellent communication skills
Ability to lift and carry up to 50 pounds, occasionally
Ability to stand and walk for long periods of time
Frequent bending, kneeling, twisting/turning, reaching, crouching, and crawling
Ability to climb stairs
Comfortable working at various heights.

Responsibilities

Oversee and manage properties with a total tenant capacity of up to 300 tenants
Operate independently in fulfilling the essential functions of the Level I, II, and III Property Manager positions.
Trains and allows new hires to shadow them, as part of the onboarding process.
Acts as a resource for the Property Management and Leasing team across the organization, answering questions, providing guidance, and leveraging their expertise and experience to help improve productivity and performance.
Utilizes additional skills and experience to augment and support the Property Management Team. (Real Estate, Sales, Management Experience, Etc.)
Provide astonishing customer service in all dealings with tenants, community representatives, and vendors
Reach and maintain occupancy levels of 95% by promptly responding to leads generated through email, text, or incoming phone calls
Show apartments to prospective tenants, working with them to overcome obstacles and guide them through the application process
Execute SCS lease contracts with accuracy and attention to detail, including issuing 5 Day Notices for lease violations
Provide input on marketing materials and assist with corporate/local sales calls
Promote and host Open Houses during and after business hours, or at the weekends
Work with tenants to solve potential issues and help avoid escalation
Communicate with and assist the leasing department with the day-to-day operations of the property, coordinating and directing SCS staff and other service personnel
Contribute to the monthly and annual occupancy and retention forecasting process
Oversee tenant move-ins/outs including apartment inspections and reconciling security deposits
Help maintain the grounds as seasonably appropriate by regularly inspecting their assigned properties to ensure they are meeting SCS standards
Coordinate the turnover process to ensure a smooth occupant transition by working with and coordinating maintenance technicians, cleaners, painters & carpet cleaning.
Be available on the first day of the month, and last day of the month for tenants moving in, moving out and apartment turnovers.
Other duties as assigned.