Property Manager II

Yellowstone Club • Big Sky, MT

95d

About The Position

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world's only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you. Yellowstone Club's Residential Services department is currently seeking candidates for a Property Manager II. This is a full-time year-round position located in Big Sky, Montana.

Requirements

• 6-8 seasons of property management experience or equivalent experience in a related field.
• High school diploma, GED, vocational training or job-related course work.
• 1-3 years of experience managing personal residences.
• High attention to detail.
• Strong communication skills, both written and verbal.

Nice To Haves

• Bachelor's Degree.

Responsibilities

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment.
• Maintain a favorable working relationship with all company employees.
• Exercise independent judgement and discretion as it relates to completion of all tasks and planning related to the management of an assigned personal property portfolio.
• Create and maintain quality home guides that outline the operation and maintenance of all systems within the residences.
• Perform routine walk-throughs of the residences to ensure that homes are in a constant state of readiness.
• Secure bids for residence expenditures, submit to owner to secure approval and then implement.
• Exercise experience and knowledge to detect & remedy warning signs for common home issues.
• Maintain proper control of materials and supplies.
• Establish and monitor preventative maintenance schedules and delegate tasks as needed to team members.
• Provide supervision, oversight, training and guidance to Assistant Property Managers, Property Managers, Housekeepers, Shoppers, REC Team and Lodgekeepers.
• Mentor fellow Property Managers & act as the point of contact for questions, issues and additional training.
• Create and execute effective training programs for new team members.
• Provide oversight of the holistic operations of a medium-sized neighborhood real estate portfolio.
• Demonstrate advanced, intuitive knowledge of all aspects of property management business operation.
• Ensure attendance and participation in mandatory monthly training meetings.
• Arrange and prepare contracts for routine maintenance through outside contractors.
• Conduct face-to-face meetings with clients as well as maintain clear and consistent communication via email and phone.
• Effectively assess member/residence issues and resolve the issue in a professional and timely manner.
• Maintain privacy of Members at all times.
• Track and record member preferences, hospitality recoveries and member complaints in an organized manner.
• Embody a culture of safety and continuously improve workplace safety by addressing issues and creating an open dialogue surrounding safety with your teammates.
• Ensure that all work is carried out in a consistent, professional, timely and cost efficient manner.
• Procure necessary items within your assigned area.
• Cultivate and maintain quality relationships with owners, vendors and contractors to ensure positive current and future business.
• Assist the Residential Services Manager with recruiting and interviewing as it relates to the Property Management Team.

Benefits

• Free transportation to and from Bozeman.
• Medical, Dental, Vision Insurance.
• Discounted Ski Pass.
• Employee Ski Days.
• Complimentary shift meals.
• 401k eligibility and bi-weekly match.
• Access to onsite fitness center 24/7.
• Discounted Employee Housing in Big Sky or Bozeman.
• Discounts to over 1000 retailers through ADP LifeMart.
• End of season Employee Appreciation Day and retail sale.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees