Property Manager I

Yellowstone Club•Big Sky, MT

36d•Onsite

About The Position

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world's only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you. Yellowstone Club's Residential Services department is currently seeking candidates for a Property Manager I. This is a full-time year-round position located in Big Sky, Montana. The purpose of the Property Manager I is to manage a portfolio of private residences and the day-to-day operations required to maintain the homes according to Club policies and procedures; to utilize dynamic experience and knowledge to educate, lead, and strengthen team members; and to support the ongoing development of staff and processes.

Requirements

Property management experience or equivalent experience in a related field
High school diploma, GED, vocational training, or job-related coursework
3+ years of experience managing personal residences
High attention to detail
Strong written and verbal communication skills
Valid U.S. Driver's License
Proficient in Microsoft Office (Word, Excel, Outlook)
Able to communicate clearly and effectively with Members, guests, co-workers, vendors, and other YC departments
Able to write clearly and legibly
Able to perform basic math calculations
Able to solve basic problems or identify when to escalate issues to a manager

Nice To Haves

Bachelor's Degree

Responsibilities

Ensure that each Member and guest receives outstanding service in a guest-friendly environment, including greeting and acknowledging every Member and guest, maintaining high service standards, demonstrating solid product knowledge, and upholding all other components of guest service.
Guarantee total guest satisfaction, display hospitality and professionalism at all times, take pride in representing Yellowstone Club, and ensure all guest transactions are handled legally and ethically.
Understand and apply all property safety and security procedures to maintain a safe environment for employees, Members, and guests. In the event of an accident or emergency, seek medical attention if needed and contact your direct manager, the Director of Property Management, or Human Resources immediately.
Maintain a favorable working relationship with all Club employees to foster a positive working environment.
Exercise independent judgment and discretion in completing all tasks related to managing an assigned personal property portfolio, including overseeing subcontracted projects and subcontractor employees.
Create and maintain detailed home guides outlining the operation and maintenance of all systems within residences.
Perform routine walkthroughs to ensure homes remain in a constant state of readiness.
Secure bids for residence expenditures, obtain owner approval, and implement approved actions.
Detect and remedy warning signs of common home issues using experience and technical knowledge.
Maintain proper control of materials and supplies.
Establish and monitor preventative maintenance schedules and delegate tasks as needed.
Provide supervision, oversight, training, and guidance to Assistant Property Managers, Property Managers, Housekeepers, Shoppers, REC Team, and Lodgekeepers.
Mentor fellow Property Managers and serve as a point of contact for questions, issues, and additional training.
Create and implement effective training programs for new team members.
Oversee the holistic operations of a medium-sized neighborhood real estate portfolio.
Demonstrate advanced and intuitive knowledge of all aspects of property management business operations.
Ensure attendance and participation in mandatory monthly training meetings.
Arrange and prepare contracts for routine maintenance with outside contractors.
Conduct face-to-face meetings with clients and maintain clear, consistent communication via email and phone.
Assess member/residence issues and resolve them professionally and promptly.
Maintain the privacy of Members at all times.
Track and record member preferences, hospitality recoveries, and complaints (CRM).
Foster a culture of safety and continuously improve workplace safety through open communication and proactive issue resolution.
Ensure all work is carried out professionally, consistently, and cost-effectively.
Procure necessary items within the assigned area.
Cultivate and maintain strong relationships with owners, vendors, and contractors.
Assist the Residential Services Manager with recruiting and interviewing for the Property Management Team.
Perform all duties in a timely and efficient manner in accordance with Club policies, procedures, and service standards.
Meet departmental productivity, organization, and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, and co-workers with professionalism and respect at all times.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with employees, supervisors, managers, and directors.
Project a favorable image of Yellowstone Club at all times.
Be willing and able to work flexible hours, including evenings, weekends, and holidays. Extended hours may be required based on business needs.
Attend regular staff meetings prepared to contribute.
Understand that management may assign or reassign duties, work hours, and responsibilities at any time.