Property Manager - HUD and Fair Housing

ServiceSource • Clearwater, FL

1d

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities . Job Summary The Property Manager provides administrative, operational, and compliance support for U.S. Department of Housing and Urban Development (HUD)-assisted housing programs serving individuals with disabilities and households with low incomes. This position supports resident independence through the acquisition and ongoing management of safe, decent, and affordable housing. The Property Manager performs clerical, administrative, and coordination functions within the Housing Office and reports directly to the Housing Director. The role includes ensures compliance with all applicable HUD and Fair Housing regulations.

Requirements

• High school diploma or General Educational Development (GED) required, plus five (5) years of experience in housing administration.
• Associate’s Degree (AA or AS) or three (3) years of completed technical education may substitute for required work experience.
• Certified Occupancy Specialist (COS) certification required.
• Valid driver’s license with an acceptable Motor Vehicle Record (MVR) required.
• Ability to work effectively with residents, staff, vendors, and external partners at all organizational levels.
• Proficiency in Microsoft Office applications and the ability to learn agency-specific housing software systems.
• Strong written and verbal communication skills.
• High attention to detail with a demonstrated ability to maintain accuracy and compliance in documentation and reporting.

Nice To Haves

• Manager of Maintenance (MOM), Fair Housing Specialist, and Advanced Certified Housing Specialist certifications preferred.

Responsibilities

• Property and Maintenance Coordination Coordinate maintenance requests by receiving work orders, prioritizing issues, entering requests into property management software, scheduling maintenance staff or vendors, tracking pest control services, and reconciling maintenance invoices in accordance with HUD requirements.
• Compliance, Inspections, and Audits Prepare for and support regulatory inspections and audits, including Real Estate Assessment Center (REAC) inspections, National Standards for the Physical Inspection of Real Estate (NSPIRE) reviews, HOME Investment Partnerships Program (HOME) monitoring, and State Housing Initiatives Partnership (SHIP) audits. Conduct unit inspections for repairs and renovations and coordinate with contractors, consultants, and architects as needed.
• Resident Eligibility, Leasing, and Occupancy Assist prospective and current residents with inquiries, applications, waitlists, eligibility screening, unit showings, leasing, move-ins, move-outs, and annual or interim re-certifications. Complete required documentation, including Income Recertifications (IR), Utility Allowances (UA), and compliance files in a timely and accurate manner.
• Financial and Administrative Oversight Collect, post, and deposit rent payments; maintain resident accounts; process attorney correspondence; track warranties and replacement reserve purchases; and ensure accurate recordkeeping in accordance with HUD and agency policies.
• HUD Program Compliance and File Management Ensure ongoing compliance with HUD regulations, including use of the Enterprise Income Verification (EIV) system, resolution of income discrepancies within required timeframes, preparation of special claims, monitoring file accuracy, safeguarding confidentiality, and maintaining organized, current filing systems.
• Prepare and submit annual Utility Allowance (UA) schedules.
• Oversee special claims related to move-outs.
• Monitor condominium-related requirements, including proxy increases when applicable.
• Implement procedural and policy improvements to enhance operational efficiency.
• Prepare operational reports, schedules, and compliance documentation.
• Coordinate appointments, inspections, and meetings.
• Maintain office supply inventory.
• Respond to resident and applicant inquiries and complaints in a professional and timely manner.
• Monitor data security, confidentiality, and integrity.
• Report staff or operational concerns to the Housing Director.
• Perform other duties as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees