Property Manager/General Manager

Tishman Speyer•San Francisco, CA

12h•$150,000 - $175,000•Onsite

About The Position

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm. Position Summary We are seeking an experienced Property Manager / General Manager who will be responsible for providing functional leadership to our Class A property, 595 Market Street in San Francisco. This role will lead and manage the Property Management team with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. This role partners with Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy, and involve working with teams across our core functions, including asset management, leasing, engineering and design and construction. The successful candidate will have high rise experience, bring a hospitality mindset, a wealth of operational and financial expertise and the ability to successfully lead a matrixed team.

Requirements

5-7+ years of experience in a similar role within commercial real estate
Bachelor’s degree required. (with a focus on hospitality or real estate preferred)
Financial management and business operations experience required, including costs, budgets, service contracts and arrears
Understanding of building engines
Prior hospitality experience preferred
Strong Microsoft Office skill set
Ability to travel between floors and buildings in order to effectively communicate with the team and customers
Experience managing and developing a multi-layered team
Takes initiative and is proactive leader always focused on continuous improvement
Strong financial skills and experience of financial reporting and reforecasting
TI and capital project management experience
Excellent interpersonal, verbal, and written communication skills
Strong organizational and project management skills
Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
Eager to be a part of a fast-paced and dynamic work environment
Onsite presence is required for this position

Responsibilities

Lead the Property Management (PM) team to provide a best in class customer-focused experience throughout the property
Develop and manage customer relationships including executive relations, lease renewals, hospitality, and traditional operations management
Understand customer business needs and leverage our platform to solve their real estate challenges
Oversee account management for prospective customers (asset space deliverables, review lease proposals, buildouts and space tours)
Direct development and implementation of unique ZO. event programming with a focus on creating and maintaining a community atmosphere
Accountable for driving overall amenity engagement
Manage a cross-functional team to ensure all corporate objectives, policies and standards are met
Develop team members through mentoring. Identify growth potential and set objectives to achieve career advancement
Develop a comprehensive asset strategy inclusive of an annual operating budget and capital plan, and present to internal stakeholders and partners
Oversee financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
Review of annual CAM reconciliation
Source and oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
Participate as a stakeholder in design development for construction of pre-built and landlord-built customer spaces
Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects
Assist the Property Management team with projects and communication