Property Manager- Allendale (Baltimore, MD)

Enterprise Community Partners • Baltimore, MD

87d • $60,000 - $70,000

About The Position

Provides leadership, direction and oversight of overall operations for the property, ensuring a safe and attractive living environment for residents and a great place to work for associates, exceptional quality and service, sustained resident satisfaction and associate engagement, operational efficiency, and strong financial results. Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions. Attracts, retains, coaches, motivates and leads a high-performance team; holds the team accountable for meeting all mission, quality, safety and other performance standards. Oversees operations, marketing, financial management and maintenance of the assigned property. Continuously monitors the building, grounds, and surrounding areas to ensure that the community is safe, clean, and attractive; presents an exceptional impression for guests and prospective residents. Develops the community’s annual operating budget and maintenance plans; monitors expenses, revenues and financial metrics; makes recommendations and adjustments as appropriate to achieve financial and other performance targets. Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally. Implements and monitors compliance with Enterprise Residential policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures among all community staff and addresses variances quickly to ensure consistent compliance. Leads and directs sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate. Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process. Collects rents, monitors and manages delinquencies and collections, and maintains accurate records. Implements and monitors safety protocols; sets a strong example and holds associates accountable for practicing a culture of safety. Promotes resident services initiatives in conjunction with the Resident Services Department; drives efforts at the community level, engaging residents in social and educational activities and events. Prepares, monitors, and distributes reports on a variety of operational and financial data. Participates in and attends all required training sessions; ensures that all associates are fully trained and aware of job responsibilities. Identifies succession candidates and implements career development plans for property level associates. Supports other communities as assigned by management. Other duties as assigned.

Requirements

• Minimum three years property management experience or management experience in a related field.
• At least two years in a supervisory role preferred.
• High School Diploma or G.E.D.
• NCHM COS & TCS Certification or equivalent certification from a nationally-recognized compliance training program.
• Demonstrated experience and solid track record in marketing and leasing.
• Strong financial acumen and ability to manage expenses and revenue within budgets.
• Ability to lead, direct, and motivate others.
• Ability to work in a fast-paced environment with strong organizational skills.
• Strong verbal and written communication skills.
• Ability to apply reason, logic, and advanced problem-solving skills.
• Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel.
• Excellent interpersonal skills and strong customer service orientation.

Responsibilities

• Provides leadership, direction and oversight of overall operations for the property.
• Ensures a safe and attractive living environment for residents and a great place to work for associates.
• Demonstrates the HEROES principles in all activities and interactions.
• Attracts, retains, coaches, motivates and leads a high-performance team.
• Oversees operations, marketing, financial management and maintenance of the assigned property.
• Continuously monitors the building, grounds, and surrounding areas.
• Develops the community’s annual operating budget and maintenance plans.
• Monitors expenses, revenues and financial metrics.
• Interacts routinely with residents and communicates effectively.
• Implements and monitors compliance with Enterprise Residential policies and procedures.
• Leads and directs sales and marketing activities to achieve occupancy goals.
• Ensures compliance with the Fair Housing Act.
• Collects rents and manages delinquencies and collections.
• Implements and monitors safety protocols.
• Promotes resident services initiatives.
• Prepares, monitors, and distributes reports on operational and financial data.
• Participates in required training sessions.
• Identifies succession candidates and implements career development plans.
• Supports other communities as assigned.

Benefits

• Comprehensive total rewards package including dental, health, and vision care plans.
• Family-building benefits such as adoption and surrogacy support.
• Flexible work arrangements to promote work-life balance.
• Health advocacy, EAP, and mental health benefits.
• Financial education and wellness programs.
• Auto-enrollment in the company's 401(k) plan with employer matching contributions.
• Learning and development opportunities including tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees