Property Management Training Associate

Tarragon Property Services•Sumner, WA

3d•$28 - $33•Onsite

About The Position

The Training Associate with Tarragon Property Services is expected to be on-site 65-75% of the time to provide personalized training to each office employee and develop processes and procedures that will allow the team to be more efficient and effective. This position supports the Sr. Training and QA Manager by helping to ensure employees are well-trained and prepared for their roles, contributing to improved retention across all site offices.

Requirements

5+ years of multifamily property management experience in a variety of positions.
Must have reliable transportation, a valid driver's license (or the ability to obtain one prior to employment), and valid insurance.
High School Diploma required.
Customer-service oriented and leads by example; Able to communicate with internal staff and external vendors, contractors, and customers professionally.
Passionate about teaching and helping others reach their full potential.
Experience managing training of a diverse office staff, including management and leasing.
Experience with Microsoft Office, Adobe Suite, SharePoint, and Zoom products.
Excellent written and verbal communication skills; Able to read, write, and speak English.
Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
Detail-oriented and able to work in a fast-paced work environment.
Adaptable and able to change training methods depending on the learning style of different associates.
Reflect working for TPS in a positive light and encourage excitement around being an employee of TPS.
Able to work independently and is a self-starter.

Nice To Haves

Associate's or bachelor's degree preferred.
CALP, CAM, or ARM certification preferred.
Yardi, RentCafé CRM, and Elise AI experience preferred.

Responsibilities

Oversee the employee onboarding training process, and work with Sr. Training and QA Manager, TPS regional, and HR teams.
Coach new and current TPS team members on the day-to-day responsibilities of site operations.
Assist with developing and presenting monthly recurring webinars regarding site operations and procedures.
Review training processes and programs; Identify training opportunities and make recommendations to the Sr. Training and QA Manager.
Respond to all support tickets within 24 hours; escalate to Sr. Training and QA Manager or specific vendor when needed.
Oversee Grace Hill's Validate Secret Shop and assign upscale training.
Become an expert in the Aspire e-learning platform and oversee all monthly compliance training and reports.
Assist in developing and maintaining training resources, such as manuals, SOPs, job aids, quick reference guides, and TPS Hub content.
Assist with conducting property audits to ensure accuracy, completeness, and regulatory compliance.
Stay updated on property management regulations, ensuring training and processes remain compliant.
Work to continuously improve and enhance the employee experience and help increase employee retention.
Provide support for daily site operations by stepping into Leasing, Assistant Business Manager, or Business Manager responsibilities as needed during periods of short staffing, as requested.
Additional duties as assigned by the Sr. Training and QA Manager.