Property Management Supervisor

HopeSource•Ellensburg, WA

37d•$25 - $28•Onsite

About The Position

The Property Management Supervisor ensures shelter facilities are well maintained and that shelter residents adhere to agreed-upon rules and regulations, and assists in the leasing of HopeSource’s self-managed properties, including tenant screening, property advertising, and regular site visits.

Requirements

Effectively and tactfully handling difficult or sensitive issues using tact and diplomacy, demonstrating genuine concern for others.
Strives to anticipate, identify, and resolve shelter facility issues and needs
Effectively communicates, building rapport and relating well to individuals with diverse backgrounds regardless of differences.
Handles any situation gracefully by using non-verbal communication, in-depth questioning and active listening skills in order to recognize other perspectives .
Collaborates with others to meet objectives, sharing responsibility with team members for successes and failures, recognizing and appreciating the contributions of team members.
Competent computer skills with proficiency in Microsoft Office products and ability to learn new technical skills
Ability to demonstrate flexibility and to adapt when faced with internal or external barriers, or when faced with differing points of view
Ability to anticipate next steps, be proactive and collaborate with coworkers and stakeholders
Ability to use good judgment and problem-solving skills, able to effectively respond to difficult situations and resolve conflicts
Ability to work independently in a fast-paced environment
Ability to organize and prioritize workload; effective time and task management skills in achieving program initiatives and priorities
Ability to successfully complete tasks with little or no supervision.

Responsibilities

Facilitate client move-ins into shelter facilities, following documented unit move in process, in-person
Facilitate unit turns between clients including but not limited to resetting door codes, submitting maintenance requests, restocking unit inventory and ensuring unit has been thoroughly cleaned
Conduct weekly unit checks on all units for rule adherence regarding cleanliness, hoarding, too settled, banned substances
Issues violations as needed and in a timely manner based on unit check findings and Care Navigator consultations
Communicate violations to Care Navigation team to provide coaching in these areas
Conduct unit exits upon client completion or termination from the program
Maintain inventory/supplies management
Conduct meth testing on units at turns and as needed based on unit checks
Manage facilities support budget line
Enter PO's related to client services such as cleaning and supplies
Submit maintenance requests as needed to maintain facility
Update shelter availability spreadsheet by 3 pm daily
Maintain self-managed property rentals by advertising and filling vacancies on a timely basis, obtaining referrals from current tenants, showing units, screening applicants, reviewing income qualifications, certifying households to confirm WA state guidelines met
Conduct site visits and meetings with satellite property sites on a weekly basis
Assist in the negotiation of lease contracts, enforce rental agreements, post notices, resolve tenant issues, disputes and eviction processes
Manage expenses to budget, initiate corrective measures and prepare reports by collecting, analyzing and summarizing data
Update Property Management software with vacancies, availability and maintenance on a weekly basis
Communicate vacancies with Housing Department
Ensure occupant safety with up-to-date exit emergency maps and communication including adequate disability access, checking electronic security systems, and reviewing security camera footage
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Other duties as assigned.