Property Management - Maintenance Supervisor - Orlando (Ascend Nona West)

D.R. Horton • Orlando, FL

393d

About The Position

The Service Manager-PM at D.R. Horton, Inc. is responsible for maintaining Build-To-Rent communities and ensuring high levels of customer satisfaction. This role involves managing customer warranty requests, performing repairs, overseeing community maintenance, and proactively resolving resident issues before and after move-ins.

Requirements

• High school diploma or general education degree (GED).
• Five to seven years related experience, including carpentry work, drywall, texture repair, and painting.
• Must have a vehicle capable of carrying supplies, valid driver's license, personal supply of general tools, and be willing to drive among designated communities in daytime and nighttime.
• Ability to work independently and be productive without supervision.
• Ability to utilize DHI Residential warranty applications on a smartphone, tablet, or laptop.
• Proficiency with MS Office and email.
• Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to fingers to handle or feel; reach with hands and arms; talk and hear.
• Ability to lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance, color vision, and peripheral vision.
• Regular exposure to outside weather conditions, moving mechanical parts, high precarious places, and risk of electrical shock.

Nice To Haves

• Prior experience as a Service Manager in Residential/Property Management.
• Experience with minor electrical, plumbing, and HVAC repair work.
• Community onboarding and disposition experience.

Responsibilities

• Evaluate resident repair issues to determine if they are warrantable items.
• Process and complete written or electronic work orders and/or verbal requests from residents for home repairs.
• Perform necessary repairs to homes such as carpentry work, drywall, texture repair, and painting.
• Schedule and manage subcontractors to make designated warranty and make ready/turn repairs.
• Certify warranty work is completed within contractor obligations.
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met.
• Solicit online reviews to increase profit of the company.
• Process charge-back documentation and invoices.
• Maintain an essential and necessary inventory of parts and supplies needed to perform customary work.
• Register and track warranty status for all applicable items.
• Complete construction and acceptance walks on ready homes to ensure the highest quality standards are met, using checklists to document items to rectify and sign-off on acceptance as management representative.
• Field emergency service calls when on call during nights and weekends.
• Manage the move-out turn process, including the physical move-out and exchange of keys, identifying repairs, turn cost estimates, and vendor selection.
• Conduct move in and out orientation process including condition of home and arranges for any work to be done as identified during move in inspection.
• Maintain the grounds, common areas, and amenities, including picking up trash and debris, pressure-washing, performing general cleaning, and painting curbs and signage.
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
• Effectively communicate with various support teams to ensure quality documentation, reporting, and community performance.

Benefits

• Medical, Vision and Dental
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time and Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Construction of Buildings
• Education Level: High school or GED
• Number of Employees: 251-500 employees