Property Management - Leasing Manager - Austin

D.R. Horton • Austin, TX

316d

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. DHI Communities is a multifamily development division of D.R. Horton, Inc. DHI Communities is currently looking for a Leasing Manager-PM. The right candidate will be responsible for overseeing all aspects of leasing and marketing at the property. The Leasing Manager works closely with the Regional Manager, Shared Service and Marketing teams to meet leasing goals and assist in creating a strategic marketing plan. The Leasing Manager is responsible for effectively leading the overall leasing process and accomplishing effective leasing, marketing, and positive resident relations.

Requirements

• High school diploma or general education degree (GED)
• Three (3) years related experience in leasing, sales, customer service, or related field
• Ability to multi-task and prioritize in a very fast-paced, ever growing environment
• Strong interpersonal skills with ability to influence others
• Enjoy working both individually and in a team environment
• Talent for executing sales skills, including generating sales leads, conducting sales presentations, identifying needs, and closing
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain amenities, and answer questions regarding residency
• Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances, including using Craig's List, Google and other search engines, and navigating the internet and websites
• Ability to apply common sense understanding to carry out instructions furnished in written and oral form or via DRH applications.
• Proficiency with computer systems, including customer relationship management programs, MS Office and email.
• Ability to frequently stand, walk and climb stairs for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision
• Ability to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet)

Nice To Haves

• Bilingual a plus
• Knowledge of property management software system, including OneSite, ILM, or Propertyware preferred

Responsibilities

• Ensure leasing techniques are effective in meeting leasing goals, including meeting closing metrics, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining leasing center, conducting follow-up and managing the move-in process
• Manage the application process
• Manage lease expirations and secure renewals
• Follow up with prospective and future residents to convey our commitment to service by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew
• Complete acceptance and inspection walks with construction and new residents
• Maintain community appearance and ensure repairs are noted and completed on a timely basis (requires regular community inspections and tours)
• Assist with supervision of all business functions related to operations
• Recognize the learning and performance gaps for the leasing team and provide motivation to ensure they are getting the training and education needed to build skills and succeed in their role
• Provide a support system for the leasing team, and a method for daily accountability of leasing activity
• Ensure the leasing team has the proper materials and supplies needed for successful lease ups
• Confirm leasing staff are converting phone inquiries and are closing walk-in traffic according to predetermined ratio standards
• Provide consistent service throughout the resident life cycle
• Call and/or visit competitive properties to update market survey as needed. Stay informed and aware of rents, specials and events promoted by competitors
• Complete various accounting, financial, administrative reports
• Assure adherence to all government regulations including Fair Housing, ADA, and OSHA
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Weekend work required
• Must be able to work a flexible schedule, which includes shifts during evenings, weekends, and holidays
• Occasional travel may be required to assist other apartment communities as needed, attend training classes, business meetings, or other situations needed
• Respond quickly and courteously to resident concerns and questions and take prompt action to solve problems and/or document and escalate resident or other requests as needed
• Assist in vendor scheduling and ordering supplies
• Provide feedback on pricing and marketing strategies
• Assist with community marketing activities and resident events

Benefits

• Medical, Vision and Dental
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time and Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Construction of Buildings
• Education Level: High school or GED