Property Management - Community Manager - Land O Lakes

D.R. Horton • Land O' Lakes, FL

296d

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. DHI Communities is a multifamily development division of D.R. Horton, Inc. DHI Communities is currently looking for a Community Manager-PM. The right candidate will be responsible for overseeing the day to day business operations of the community. Primary responsibilities include managing staff performance, maintaining community to required standards, overseeing marketing, service and leasing effectiveness, resident retention and satisfaction, management of property financials, and management of lease documents and audit compliance.

Requirements

• High school diploma or general education degree (GED).
• Five years related experience in leasing, training, or related field.
• Ability to keep sensitive information highly confidential at all times.
• Ability to build and lead strong teams.
• Experience setting goals, objectives, prioritizing and planning work activities.
• Excellent verbal and written communication skills.
• Ability to multi-task and prioritize in a very fast-paced, every growing environment.
• Strong interpersonal skills with ability to influence others.
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications.
• Proficiency with computer systems, including customer relationship management programs, property management software, and MS Office and email.
• Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.

Nice To Haves

• Bachelor's degree from a four-year college or university preferred.
• Bilingual a plus.
• Knowledge of property management software system, including OneSite, ILM, or RealPage preferred.

Responsibilities

• Motivate, and supervise all on-site staff to achieve operational goals.
• Fosters quality focus in others, improves processes, measures key outcomes.
• Provides comprehensive feedback to non-performing employees.
• Supervise leasing and maintenance activities to ensure compliance with company policy.
• Analyze performance and trends to help develop strategies to reach community goals.
• Conducts on-going training with office staff.
• Participate in the leasing, resident retention, and renewal process.
• Provide excellent customer service while maintaining the highest standards for resident service.
• Practice proper safety techniques in accordance with company, community, and OSHA standards.
• Secure bids for repairs and replacement work beyond capability of staff.
• Review and approve invoices, manage vendor relationships.
• Assist in preparation of budget, and adherence to approved budgets.
• Complete month-end and year-end reporting as required.
• Manage resident collections and delinquency.
• Understand and comply with state landlord-tenant law, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing rental housing operations.
• Conduct community tours and provide feedback and updates on community performance.
• Complete regular community inspections including common areas, amenities, models, and vacant apartment homes.
• Keep corporate and stakeholders adequately informed using appropriate communication methods.
• Assist in vendor negotiations, budget process, vendor scheduling and ordering supplies.
• Address escalated resident issues with speed and urgency.
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
• Ability to travel overnight.

Benefits

• Medical, Vision and Dental.
• 401(K).
• Employee Stock Purchase Plan.
• Flex Spending Accounts.
• Life Insurance.
• Vacation, Sick, Personal Time and Company Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Construction of Buildings
• Education Level: High school or GED