Property General Manager

Flow•Miami, FL

19d

About The Position

At Flow, weâre reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. Weâre building a new kind of living experience: one thatâs flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, weâre creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. We are seeking an experienced and driven General Manager to lead Flowâs newest community. The General Manager will oversee all aspects of property operations, including guest experience, revenue management, distribution, and team leadership. This role requires a passion for hospitality, strong business acumen, and the ability to deliver exceptional results in a start-up environment. This is an exciting opportunity to lead a unique new property and be part of a growing, innovative hospitality brand. The successful candidate will have the opportunity to make a significant impact on the property's performance and guest experience while growing their career in a dynamic and supportive environment.

Requirements

7-10+ years of experience in hospitality management with a proven track record of success in leading properties with multiple asset classes (hotel, F&B, retail etc)
Strong business acumen with expertise in revenue management, distribution, and financial management
Exceptional leadership and coaching skills with the ability to build, motivate, and develop high-performing teams
Excellent communication and interpersonal skills with the ability to build and maintain relationships with guests, colleagues, and partners
Analytical and problem-solving skills with the ability to use data and insights to drive decision-making and continuous improvement
Proficiency in Microsoft Office Suite and experience with property management systems and revenue management software
Flexibility to work evenings, weekends, and holidays as needed

Responsibilities

Oversee all aspects of property operations, ensuring the highest levels of guest satisfaction, profitability, and efficiency
Develop and implement strategies to optimize revenue, occupancy, and distribution across various channels, working closely with the Distribution Manager and Revenue Management team
Lead and mentor a team of hospitality professionals, fostering a culture of excellence, empowerment, and continuous improvement
Collaborate with Assistant Managers to develop and deliver personalized, memorable experiences for our guests, driving engagement and loyalty
Manage property finances, including budgeting, forecasting, and expense control, to ensure the property meets or exceeds financial targets
Oversee the maintenance and upkeep of the property, working with the maintenance team to ensure all facilities, amenities, and guest rooms are in excellent condition
Build and maintain strong relationships with key stakeholders, including property owners, corporate housing providers, and local community partners
Ensure compliance with all company policies, procedures, and quality standards, as well as local, state, and federal regulations
Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions to drive results
Stay up-to-date on industry trends and best practices, continuously seeking opportunities to innovate and enhance the guest experience

Benefits

Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
Paid time off and 13 paid holidays
401(k) retirement plan
Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
Access to HSA-compatible plans
Pre-tax commuter benefits
Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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