Property Field Claims Representative - Upstate New York

Virginia Farm Bureau•Rochester, NY

48d•Onsite

About The Position

Countryway is seeking a customer-focused Property Field Claims Representative to join our claims team in New York. The Property Field Claims Representative (PFCR) handles property damage and liability claims and provides efficient settlements in accordance with company procedures and standards.

Requirements

College degree or equivalent work experience.
Minimum 2 years of equivalent / applicable prior property insurance claims experience.
Completion of AIC, CPCU or SCLA designation within 3 years of start date.
Proficient in Xactimate
Good understanding of building components
Excellent oral and written communication skills
Excellent organizational skills
Proven customer service skills
Strong investigation and settlement skills
Ability to work under pressure and deadlines
Strong Emotional Intelligence (EQ) skills
High level of initiative and self-motivation
Strong analytical/problem solving skills

Nice To Haves

5 years previous property claims experience
Knowledge of insurance contracts
Experience with casualty insurance claims

Responsibilities

Investigate all losses assigned.
Comply with company policies and procedures in the handling of all losses and other company matters.
Report all activity on all claim files to the company promptly.
Promptly reply to all complaints as requested.
Evaluate and Estimate claims using photos, measurements, estimating platforms, and other available resources.
Assist and give guidance to all other claims personnel as requested.
Advise Underwriting Department on all potential adverse risks.
Comply with Unfair Claim Settlement Practices Act
All other duties as assigned by the Supervisor.
Assist and give guidance to other claim personnel as requested.
All other duties as assigned by the Supervisor.