Property Desk Claims Manager (Primarily Home)

American Family Insurance Group • Eau Claire, WI

202d • $86,000 - $142,000 • Remote

About The Position

In this role, you will provide leadership and management direction for a claim-adjusting team. Claim adjusting teams investigate and maintain property claims. Direct conformity with the terms of each policy and compliance with applicable laws, regulations, established standards, and procedures of the company. Specializes in property, claims and leads a team of desk adjusters. You will report directly to the Senior Manager. In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Internal candidates are encouraged to apply regardless of location and will be considered based upon business need.

Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated effective leadership skills.
• Demonstrated ability to work independently at a location removed from immediate supervision.
• Solid knowledge of property casualty insurance/claim industry and regulatory environment.
• Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions.
• Demonstrated comprehensive knowledge of office and field claim handling processes.
• Demonstrated thorough understanding of policy language, coverages and underwriting intent.
• Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance.

Nice To Haves

• Xactimate experience strongly preferred.
• Guidewire/Claim Center experience/knowledge helpful.

Responsibilities

• Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion.
• Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.
• Lead with influence and expertise, actively contributing to division or department leadership team.
• Communicate and support organization mission, vision, values, policies, and practices.
• Support an environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory.
• Foresee issues that may require intervention and develop innovative and effective solutions for dealing with problems, situations, and conflicts.
• Comply with Unfair Claims Practices Acts and ensure handling of claims in good faith.
• Adhere to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics.
• Respond to inquiries and handle complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
• Establish, communicate and implement departmental plans, objectives, and strategies.
• Participate as a member of the management team.

Benefits

• Comprehensive medical, dental, vision and wellbeing benefits.
• Competitive 401(k) contribution.
• Pension plan.
• Annual incentive.
• 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities