Property Damage/Restoration Technician

ServiceMaster Restore • Rochester, MN

83d

About The Position

ServiceMaster of Rochester is growing and wants you to join our locally owned restoration company in Rochester, MN. Our team is a dedicated group of professionals who provide the highest quality services to individuals and companies during disasters. This is a great opportunity to grow in an industry that never slows down. ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Our company is locally owned and employs team members who in the very communities we serve. We're committed to helping make our neighborhoods whole again after the worst happens. Restoration Technicians are the key employees responsible for ensuring jobs are finished from start to finish with excellent customer service, efficiency, quality work, and within insurance company guidelines. This is a working position as well as a lead position that may supervise others. On Call and After Hours work is required on a schedule with other lead technicians and will be compensated at higher levels than the base pay. We provide a fun environment in the growing restoration industry.

Requirements

• Experience in leading, training, or managing others in prior role
• Role model our customer service expectations with homeowners, adjusters, vendors etc.
• Valid Drivers' License and satisfactory driving record
• Must pass Background Check

Responsibilities

• Completes assigned jobs according to company processes and standards, maintains quality control, supervises technician(s) assigned to job.
• Completes sketch and scope sheet for estimate, complete drying records using mobile software; delivers complete and accurate scope and sketch, dry logs and photo documentation and customer contract to estimator/coordinator inside team members.
• Interfaces with insurance adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss when needed.
• Multi-tasks to manage work orders, ensure appropriate equipment and supplies are loaded on truck needed for job, prioritizes activities to meet deadlines.
• May train new technicians or key operational and sales team members.

Benefits

• Paid Time Off
• Medical/Dental Benefits
• Flexible Schedules
• 401K Plan
• Uniforms and Training provided
• Opportunity for travel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Number of Employees: 251-500 employees