Property Damage Lead

ServiceMaster Restore • Lincoln City, OR

89d

About The Position

ServiceMaster Restore is a top-performing ServiceMaster franchise servicing five counties in the region. ServiceMaster Restore does it all: Water, fire, smoke, mold, trauma, bio-hazard, hoarding, odor/pathogen control, reconstruction and more! Our company is locally owned and employs team members who live in the very communities we serve. We're committed to helping make our neighborhoods whole again after the worst happens. At ServiceMaster, we unite for the common goal of RESTORING PEACE OF MIND to our customers. When the going gets tough, our Restoration Technicians step in to save the day. Our mission is -- and has always been -- to get people back to working order as quickly as possible. If you want to be in the business of making bad days better, if you're someone who likes working with their hands, being on-the-go, and never having the same day twice, then we have the perfect opportunity for you.

Requirements

• Knowledge of disaster restoration industry.
• Must be able to pass background and pre-employment drug screening.
• Must have an Oregon Driver's License with a clean driving record.

Nice To Haves

• Good verbal and written communication skills
• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience in training and managing others
• Strong problem-solving skills
• Certifications are preferred, but not required: AHERA - Building Inspector, Asbestos; WRT - Water Damage Restoration Technician.

Responsibilities

• Inspect job sites frequently to verify the scope of work is being performed correctly, that it meets the projected timeline and that it complies with ServiceMaster standards. Quality assurance.
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide.
• Resolves issues with customers communicates customer issues, daily job activities with key company staff.
• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies.
• Ensure safety standards are being followed during all active jobs.
• Follow up with technicians on assigned jobs and compliances daily.
• Support for fellow technicians; answering questions, advising, etc.
• Provide training, expertise and consulting to team members.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Number of Employees: 251-500 employees