Property Compliance Specialist II

Progress Residential • Tempe, AZ

3d

About The Position

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®. Why join Progress? As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful. Want to learn more? Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time. JOB SUMMARY The Property Compliance Specialist II is responsible for managing all aspects of homeowner association (HOA) for an assigned portfolio of owned assets, including but not limited to non-resident gate and general amenity access, following up with HOA regarding violation cure and resident appeal, tracking down missing violations records as identified on HOA statements, HOA leasing violation resolution, Resident general communication, HOA lease approval process, handling HOA rental registrations, USPS specialized mail processing and assisting entire team with HOA portal set up and resident exterior modification requests.

Requirements

• High school diploma required.
• 2 or more years’ transactional real estate or legal experience or 2 or more years working directly with Homeowners Associations.
• Must be proficient in MS Office software and be able to quickly master new technology and systems.
• Excellent customer service, communication (written and oral), analytical ability, organizational, and negotiations skills.
• Exhibits sound judgment and decision-making ability.
• Demonstrates ability to take initiative, work independently and make sound decisions.
• Proven track record of effectively managing multiple projects and priorities.
• Ability to thrive in a fast-paced environment, while meeting tight deadlines.

Nice To Haves

• Working knowledge in Yardi and Salesforce.

Responsibilities

• Work closely with HOAs to ensure compliance with all relevant laws and regulations.
• HOA lease approval process: Coordinate with HOA and/or residents to accomplish home, lease and tenant approval, registration, and renewal.
• Track down missing violation records that were identified on HOA invoices and statements
• Obtaining amenity and gate access, as needed, usually for third part vendors
• Review pieces of mail to determine next course of action
• Maintain current record of all Covenants, Conditions, Restrictions, Rules and Regulations.
• Work with HOA communities to effectively remediate violations and minimize fines and penalties assessed to homes within assigned portfolio.
• Develop analytical frameworks and reporting regimes to constantly assess and continually improve performance with respect to market, regional and national property compliance.
• Promptly address all residents and HOA requests; provide timely responses to all HOA related requests from internal and external customers.
• Develop and maintain a strong working relationship with HOAs and residents.
• May handle HOA/ accounting, enforcement, and general business functions for assigned portfolio.
• Acquire and maintain knowledge of current state, local, and HOA statutes, policies and/or procedures.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED