Property Claims Team Leader

Hiscox

10d

About The Position

We are seeking a Team Leader to work within Property Claims department, managing a team of Claims Underwriters who handle a high volume of personal and commercial property claims up to £100,000 in value. In this fast paced environment, the team strive to deliver a market leading claims service to our customers and brokers whilst maintaining and enhancing the Hiscox reputation for its claims handling service. The successful candidate will be able to inspire and motivate a team of talented Claims Underwriters to put the customer at the heart of everything we do, ensuring that when the worst happens we respond in a human, empathetic and professional way. It is the Team Leader’s responsibility to ensure that all of the key performance indicators are constantly monitored and consistently exceeded, including speed of settlement, net promoter score and quality audits. They will also need to have a claim background with a proven ability to handle escalations and referrals. We are seeking a proven leader that can successfully coach and develop the team both on their technical claims handling and soft skills whilst managing multiple stakeholders and priorities.

Requirements

• Good experience in a similar role within the insurance industry is essential.
• You will be able to demonstrate a strong service driver and a track record of putting the customer at the heart of everything you do
• You will have excellent interpersonal skills and be able to quickly establish credibility in order to develop long lasting relationships with colleagues, underwriters and brokers
• An understanding of the Hiscox product range, or able to demonstrate the ability to quickly develop this skill
• Commercial acumen with the ability to contribute to the overall UK Claims strategy and add value beyond the day job
• A proven track record in leading, motivating, coaching and developing a team to achieve business goals
• Proven ability to develop ‘stars' and manage under-performance
• Dip CII/Dip CILA qualification or working towards

Responsibilities

• Supporting and developing the team ensuring all claims are handled proactively and in accordance with the Hiscox philosophy
• Coach and develop team members to enhance their skills and advance their careers
• Set, monitor and drive towards service levels and productivity objectives
• To act as a point of referral for Claims Underwriters on a day to day basis, alongside acting as an escalation point for complaints
• To ensure that the team negotiate and settle claims fairly; with an emphasis on prompt resolution and ensuring the customer is kept informed
• Deliver exceptional and human customer service
• Ensure high motivation and energy in Claims through leading by example

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees