Property Claims Team Lead

Allcat Claims Service

108d • $20 - $27

About The Position

The Insurance Claim Service Team Lead acts as a point of contact for a group of Insurance Claim Service Adjusters. Monitors and evaluates interactions and workflow to ensure that quality and volume standards are maintained. An Insurance Claim Service Team Lead coaches and guides Claim Service Adjusters, as well as support for fellow team members. Responds to and resolves complaints and complex claims issues. Additionally, Insurance Claim Service Team Lead ensures compliance with State Insurance Department regulations.

Requirements

• Requires high school diploma or equivalent
• Three years experience in the related area as an individual contributor
• Thorough knowledge of functional area under supervision
• Excellent knowledge of technical management, information analysis, and of computer hardware/software systems
• Expertise in data center management and data governance
• Excellent communication skills, both verbal presentations and written format
• Analytical mindset with the ability to interpret performance and data
• Strong working knowledge of business tools and metrics
• Attention to detail and strong writing capabilities
• Extreme follow-up and follow-through skills
• Excellent time-management skills
• Strong work ethic and desire to achieve results
• Customer focused mind set
• Servant leader mindset, experience leading teams

Responsibilities

• Trains claims adjusters on technology, processes, policies, and estimating practices
• Responsible for adjuster inventory
• Will serve as liaison between adjuster and Allcat/Carrier
• Communicates effectively with claims adjusters, customers, and carriers
• Responsible for their assigned group of claim adjusters and their claims
• Contributes to the development of processes and procedures

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees