Property Claims Supervisor - Full Time, Remote (Little Rock, Arkansas)

SCM Insurance Services•Little Rock, AR

1d•Remote

About The Position

International Programs Group Property Claims Supervisor - Full Time, Remote (Little Rock, Arkansas) IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability. Overview: Reporting to the Head of Claims, US, the Claims Supervisor is responsible for supervising all claim activity and team of employees.

Requirements

High School Diploma or Equivalent required; Bachelor’s degree is preferred
Minimum of 3-5 years claim handling experience
Proficient in Microsoft Office
Able to be licensed in states, countries where necessary
Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors to properly manage and pay expense invoices.
Strong writing skills and proper use of grammar to prepare written status reports for the principal.
Document claim file notes clearly with all communications and activities that occur during the of handling the claim using factual and objective information.
Ability to plan and exercise conscious control over the amount of time spent on specific activities.
Strong Communicator (verbal and written)
Ability to multi-task and handle high volume of concurrent tasks
Work collaboratively with others inside and outside the company
Only US residents will be considered
All prospective employees must pass a background check

Nice To Haves

Experience with Lloyd’s of London is considered an asset
Experience with variety of insurance policies a plus
AIC designation preferred

Responsibilities

Review, assign, and provide supervision of all claim activity for designated claims to ensure compliance with IPG standards, client specific handling instructions and in accordance with applicable laws.
Oversee investigation, evaluation and adjustment of assigned claims in accordance with established claim handling standards and laws.
Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
Conduct file reviews to oversee coverage review, ensure proper claims handling, and provide feedback on steps to move file to conclusion.
Review and approve payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
Negotiate settlements in accordance within IPG standards, client specific handling instructions and state laws, when appropriate.
Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
Provide education, training and assist in the development of claim staff
Supervision of all claim activity for specified team.
Compliance with IPG standards and special client handling instructions as established
Maintain state license by completing continuing education coursework and/or work towards a claims designation.
Uses various metric driven tools such as diaries and the UAP to evaluate performance and identify problem areas in advance of them becoming service issues
Reviews findings with team member to jointly develop a plan for corrective action
Defines team goals and communicates those goals to assigned team.
Motivate team to perform at the highest level
Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled
Communicates with clients, carriers, and brokers in a professional, positive and proactive manner
Works collaboratively across all internal departments
Must adhere to all company and department personnel policies and procedures
This job description is not intended to be all-inclusive, and you will also perform other responsibilities as assigned by your immediate supervisor or other management as directed
Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing