Property Claims Field Trainee

Mercury Insurance Services • Brea, CA

414d • $38,567 - $67,367

About The Position

The Property Claims Field Trainee position at Mercury Insurance Services, LLC is designed for individuals passionate about helping others restore their lives after unexpected events affecting their homes. This entry-level role involves completing a formal training program to transition into a property claims field adjusting position, where trainees will learn to investigate, evaluate, and settle homeowner property claims efficiently while providing exceptional customer service. The position requires travel to various loss sites and may involve virtual collaboration with vendors and insureds.

Requirements

• Bachelor's degree preferred or equivalent combination of education and experience.
• Valid driver's license with an acceptable driving record.
• Ability to obtain state-specific property claims licensing as required.
• Prior experience using estimating software like Xactimate is preferred.
• Experience in property claims, customer service, construction, or restoration is a plus.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and video collaboration technology.
• Ability to learn quickly and work independently with limited supervision.
• Proficient mathematical skills for damage and repair cost computation.
• Ability to lift and carry up to 50 pounds and perform physical inspections.

Nice To Haves

• Bilingual skills are a plus.
• Prior military experience is a plus.

Responsibilities

• Successfully participate and complete the formal property claims training program, which includes handling claims.
• Investigate and resolve Homeowners claims of minor to moderate complexity in a timely manner.
• Document claims with photographs, measurements, and recorded interviews, and write repair estimates.
• Perform field inspections for at least 50% of work time using a company car.
• Utilize advanced video technology to collaborate with vendors and insureds for damage assessment.
• Compare facts gathered during investigations to determine claim origin, cause, and coverage.
• Establish reserve amounts and negotiate settlements within prescribed limits.
• Communicate effectively and timely with insureds to resolve issues and ensure satisfaction.
• Prioritize responsibilities and manage claims workload to monitor progress and expenses.
• Direct and review files handled by independent adjusters as needed.

Benefits

• Paid holidays
• Company car
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Referral program
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree