Property Claims Field Adjuster (Cincinnati or Dayton, OH)

American Family Insurance Group•Dayton, OH

50d•$56,000 - $92,000•Hybrid

About The Position

As a property field adjuster, you will investigate and maintain property/claims. Determine liability, secure information, reviews coverages, arranges appraisals, and settle claims. Travel may vary between 25% - 75%. You will work in the field and report to the Property Claim Manager and handle homeowner property field claims. The ideal candidate with reside between Cincinnati to Dayton, Ohio (you must be located within this area). A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use. In this primarily field-based role, you will spend 80% of your time (4+ days per week) working in the field, directly interacting with customers. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Ideal candidates: Property Adjusters, restoration experience, customer service experience with construction background. Experience in construction or property field adjusting, as well as proficiency with Xactimate, is required.

Requirements

Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated experience handling 1st and 3rd party, multi-line claims.
Demonstrated experience handling simple to moderately complex.
Extensive knowledge and understanding of policies and endorsements.
Extensive knowledge of each phase of the claim handling process.
Valid driver's license required plus an acceptable driving record.
Obtain state specific property casualty claims licensing as required.
Experience in construction or property field adjusting, as well as proficiency with Xactimate, is required.

Nice To Haves

Property Adjusters, restoration experience, customer service experience with construction background.

Responsibilities

Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Responds to customer inquiries, makes appropriate decisions, and closes file as needed.
Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
Makes independent decisions and self-supervises most files and recognizes when assistance is needed.
Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
Serves as a mentor and subject matter expert for less experienced adjusters.
May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience

Benefits

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

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