Property Claims Examiner I - Remote

Mercury Insurance Services • Brea, CA

423d • $60,355 - $105,558 • Remote

About The Position

The Property Claims Examiner I position is a remote role focused on evaluating and resolving property claims for California. The role requires effective communication with insureds and their representatives to ensure customer satisfaction while managing a workload independently. The position involves maintaining documentation, reviewing claims, and making decisions regarding reserves and payments.

Requirements

• Bachelor's Degree required or equivalent combination of education and/or experience.
• Minimum of 2-years of experience or equivalent combination of education and/or experience.
• Ability to work independently with no or limited supervision over daily activities required to successfully investigate, evaluate, negotiate, and resolve property claims.
• Working knowledge of established Company policies and procedures, with an emphasis in claims operations.
• Strong written and verbal communication skills to effectively negotiate with claimants, insureds, and attorneys.
• Strong customer service skills, with the ability to meet the needs of customers in difficult situations.
• Working knowledge of office and business computer applications.
• Ability to make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment.
• Ability to stay organized and work through influxes in workload.

Responsibilities

• Provide complete, courteous, and timely customer service to aid in the settlement process and maintain customer satisfaction.
• Maintain knowledge of current Company policy, claim developments, procedural changes, and current values.
• Maintain comprehensive documentation of claim information for assigned files.
• Maintain a diary of files in pending and update file information to ensure an accurate record of claims; continually review and monitor progress and expense of claims in pending.
• Review claim files, set reserves, issue payments and/or recommend reserves and payments.
• Document thought processes in claim system applications, customers, and external individuals or entities.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree