Property Claims Adjuster II (Waxahachie, TX) $2,500 Sign-on Bonus

Nationwide•Prior Lake, MN

2d•$62,500 - $93,500•Remote

About The Position

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you! As a Property Claims Adjuster II, you'll investigate and resolve moderate to severe property damage claims by phone and face-to-face.

Requirements

3+ years of insurance field/property claims handling or adjusting experience
Proficiency in estimating software such as Xactimate or comparable programs
Ability to write estimates and manage claims start to finish
Background in construction, roofing, remodeling, or water mitigation
Strong customer service and written/verbal communication skills
Able to make physical inspections of property loss sites; including climb ladders, balance at various heights and rooftops up to 8/12 pitch stoop, bend and/or crawl to inspect structures; work outside in all types of weather
Willingness to support CAT duty as needed
Undergraduate degree or equivalent experience
State licensing where required.
Successful completion of required/applicable claims certification training/classes.
General knowledge of insurance theory and practices, and contracts and their application.
Property estimating and automated claims systems.
Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims.
Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience.
Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions.
Ability to establish repair requirements and cost estimates for property losses.
Ability to evaluate and successfully advise on property claims.
Organizational skills to prioritize work.
Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public.
Ability to efficiently operate a personal computer and related claims and business software.
Able to provide leadership to less experienced claims associates.
Must be able to safely access and inspect rooftops using a ladder.
Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12.
Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

Nice To Haves

Experience in a customer service environment, including flexible work schedules and extended work hours preferred.

Responsibilities

Handles all assigned claims promptly and effectively, with little to no direction and oversight.
Makes decisions within delegated authority as outlined in company policies and procedures.
Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
Adheres to file conferencing notification and authority procedures.
Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.
Maintains current knowledge of local industry repair procedures and local market pricing.
Submits severe incident reports, reinsurance reports and other information to claims management as needed.
Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities.
Assists or prepares files for lawsuit, trial, or subrogation.
Initiates and conducts follow-ups through proficient use of claims and other related business systems.
Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.
May perform other responsibilities as assigned.

Benefits

Medical, Dental, Vision
401k with company match
Company-paid Pension plan
Paid time off
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
business casual attire