Property Claim Examiner

Chubb•Alpharetta, GA

12h

About The Position

The Property Claim Examiner is responsible for managing and resolving residential and commercial property claims by conducting thorough analyses and investigations. This role involves prompt follow-up with insured parties and claimants, evaluating policy contracts to identify coverage issues, and maintaining accurate claims files. The adjuster is tasked with establishing reserves, recognizing recovery opportunities, and ensuring compliance with statutory and regulatory fair claims practices, including identifying potential fraudulent claims.

Requirements

1-2 years of professional work experience, ideally in residential and commercial property claims.
1-2 years of customer service experience in a corporate environment is required.
Experience in residential or commercial property claims is essential.
Comprehensive understanding of insurance contracts, investigation techniques, legal requirements, and insurance regulations.
Ability to work collaboratively in teams and interact effectively with a diverse range of individuals.
Strong aptitude for evaluating, analyzing, and interpreting complex information.

Nice To Haves

Customer service
Investigation techniques
Organization
Time management with the ability to multitask
Verbal and written communication
Negotiation and reserving
Innovative thinking

Responsibilities

Analyze initial reports and promptly reach out to insured parties and claimants.
Evaluate contract language effectively to identify coverage issues.
Develop claims files in a timely and accurate manner for thorough investigation and loss analysis.
Maintain an active file diary to facilitate the resolution of claims.
Establish and monitor accurate reserves for each claim.
Identify and pursue recovery opportunities where applicable.
Comply with all statutory and regulatory fair claims practices.
Recognize and assess potential fraudulent claims.
Manage the workflow, outputs, and expenses associated with outside vendors effectively.
Evaluate claim facts critically and negotiate settlements successfully.
Build and sustain strong business relationships with both internal teams and external customers.
Serve as a technical resource and mentor to less experienced adjusters on the team.
Actively contribute to the achievement of team goals, objectives, and overall results.
Provide support during workload surges and catastrophe operations as needed, including working overtime during designated events.