Property Claim Adjuster - Jacksonville, FL

Stillwater Insurance Company • Jacksonville, FL

42d • Onsite

About The Position

We are seeking experienced Property Claim Adjusters to investigate, measure, apply coverage, adjust, and resolve homeowner, dwelling, condominium, renters, and commercial property claims across our 50-state U.S. market. This is an in-office desk-based role located in Jacksonville, FL.

Requirements

• Bachelor's degree (BA/BS/BBA) or equivalent combination of education and experience.
• Strong knowledge of property and casualty insurance policies and principles.
• Exceptional damage estimating and property repair knowledge.
• Excellent investigation, analytical, and problem-solving skills.
• Strong communication skills, both written and verbal.
• Proficiency in MS Excel and other business applications.
• Ability to work independently, manage priorities, and adapt to changing workloads.
• Commitment to customer service, attention to detail, and ethical standards.

Nice To Haves

• Experience handling residential and commercial property claims.
• Familiarity with Unfair/Fair Claim Practices and insurance codes.

Responsibilities

• Investigate and analyze claims to determine coverage, liability, and damages.
• Resolve coverage questions while protecting company rights under policy forms.
• Prepare professional correspondence, including non-waiver, reservation of rights, disclaimers, and other claim-related letters.
• Communicate effectively and promptly with all parties involved in the claims process.
• Utilize strategic claim adjusting resources, including remote tools and independent adjusters.
• Maintain accurate claim documentation and reserves.
• Identify and pursue subrogation and salvage recovery opportunities.
• Manage disputed claims, including AOBs, CRNs, NOIs, and complex scope or price disputes.
• Prepare detailed claim reports for internal and external stakeholders.
• Utilize Xactimate to create and audit property damage estimates; develop ongoing estimating skills.
• Ensure compliance with all relevant state insurance laws, regulations, and company standards.
• Provide excellent customer service and manage conflict professionally.
• Maintain required adjuster licenses and continuing education.

Benefits

• Competitive compensation
• Opportunities for professional development
• Supportive, collaborative, and engaging work environment
• Coaching, recognition, and growth opportunities in a mid-sized national insurance company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 251-500 employees