Property Claim Adjuster - Omaha, NE

Stillwater Insurance Group•Omaha, NE

6h•Onsite

About The Position

Join a collaborative, service-focused team where attention to detail, professionalism, and customer care are valued. At Stillwater Insurance Group, you will play a critical role in supporting our Claims Department by ensuring accurate and timely claim intake while delivering exceptional service to policyholders and internal partners. Why Stillwater? Stillwater Insurance Group is a mid-sized national insurance provider offering home, auto, and commercial insurance products across all 50 states. Headquartered in Jacksonville, Florida, with offices in New York and Omaha, we are known for our supportive culture, strong values, and people-first approach. Our employees consistently describe Stillwater as a place with great people, accessible leadership, and a genuine commitment to integrity. We emphasize teamwork, professional development, and internal growth within a positive, high-performing environment. Role Overview The Property Claim Adjuster is responsible for investigating, evaluating, negotiating, and resolving homeowner, dwelling, condominium, renters, and commercial property claims across our 50-state market. This is an in-office, desk-based role located in Omaha, NE. The position requires strong technical adjusting expertise, analytical capability, and the ability to manage complex coverage and damage determinations while delivering exceptional customer service.

Requirements

Bachelor’s degree (BA/BS/BBA) or equivalent combination of education and relevant experience
Strong knowledge of property and casualty insurance policies and claims handling principles
Demonstrated experience investigating and adjusting residential and/or commercial property claims
Proficiency in Xactimate estimating software
Strong analytical, investigative, and problem-solving skills
Solid written and verbal communication skills
Proficiency in Microsoft Office applications, including Excel
Ability to manage multiple claims and competing priorities in a fast-paced environment
Commitment to ethical standards, accuracy, and regulatory compliance
Ability to maintain required adjuster licenses and continuing education

Nice To Haves

Experience handling multi-state property claims
Familiarity with Unfair/Fair Claims Practices and applicable insurance codes
Experience managing litigated or complex property claims

Responsibilities

Investigate and analyze property claims to determine coverage, liability, and damages
Interpret and apply policy language accurately while protecting company rights
Prepare professional correspondence including reservation of rights, non-waiver agreements, disclaimers, and coverage determination letters
Communicate clearly and promptly with insureds, agents, contractors, public adjusters, attorneys, and internal stakeholders
Utilize remote inspection tools and independent adjusters as appropriate
Establish and maintain accurate claim documentation, file notes, and reserves
Identify and pursue subrogation and salvage recovery opportunities
Manage disputed claims including AOBs, CRNs, NOIs, and complex scope or pricing disputes
Prepare detailed claim summaries and reports for management and regulatory purposes
Create and audit property damage estimates using Xactimate; continuously refine estimating proficiency
Ensure compliance with applicable state insurance laws, regulatory requirements, and internal claims handling standards
Provide professional, solutions-focused customer service while effectively managing conflict