Property Casualty Customer Service Assistant

Brown & Brown Insurance • Fenton, MI

53d

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Property Casualty Customer Service Assistant to join our growing team in Fenton, MI! Provides support to Commercial Lines Department by assisting with duties necessary to service commercial lines new and existing clients. The P&C Assistant will order Motor Vehicle Reports and process Image Right documents as well as handle daily preparation of Certificates of Insurance, Evidence of Insurance and Auto ID documents for all Commercial Lines clients. How You Will Contribute: Prepares and delivers Certificates of Insurance, Evidence of Insurance and Auto ID documents for all Commercial Lines clients. Handles daily servicing of accounts including processing endorsements, audits, and policy checking. Performs renewal procedures after the Account Manager has requested renewal coverage to be bound. Maintains current activity log and follows up on open tasks and activities. Assists in file cleanup and maintenance along with system maintenance. Accesses carrier websites to retrieve and process endorsements and audits. Remains current with industry standards, changes and trends. Performs special projects and other duties as assigned. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.

Requirements

• High school diploma or GED
• 1 - 2 years of experience in similar position (preferred)
• Previous experience in the insurance industry (preferred)
• Proficiency with MS Office Suite, AMS 360 and/or industry software experience work products with a client service focus, and respond with a sense of urgency
• Ability to maintain a high level of confidentiality
• Exceptional telephone demeanor
• Must complete CL Training Program
• Must be a Team Player
• Highly organized with a proven ability to manage multiple priorities, deliver timely and accurate

Nice To Haves

• Associate or bachelor’s degree in a business or financial related discipline (preferred)
• Property & Casualty license with the State of Michigan (or within 1 year)
• Insurance Designation (ie CISR, CIC, ARM etc) (preferred)

Responsibilities

• Prepares and delivers Certificates of Insurance, Evidence of Insurance and Auto ID documents for all Commercial Lines clients.
• Handles daily servicing of accounts including processing endorsements, audits, and policy checking.
• Performs renewal procedures after the Account Manager has requested renewal coverage to be bound.
• Maintains current activity log and follows up on open tasks and activities.
• Assists in file cleanup and maintenance along with system maintenance.
• Accesses carrier websites to retrieve and process endorsements and audits.
• Remains current with industry standards, changes and trends.
• Performs special projects and other duties as assigned.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED