Property Casualty Client Account Manager

Brown & Brown Insurance•Kansas City, MO

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Property Casualty Client Account Manager to join our growing team in Kansas City, MO! The Account Manager oversees the day‑to‑day service needs of an assigned book of business, supporting client requirements and ensuring consistent, high‑quality service delivery. This role works closely with a Producer or Account Executive who holds overall responsibility for service, placement, and business development. The Account Manager manages substantial system activity, maintains strong communication with clients via email and phone, and upholds corporate standards, processes, and data integrity within the system of record. As a key member of the client team, the Account Manager also provides direction to third‑party vendors involved in servicing the account, ensuring coordinated and effective support.

Requirements

Hold Insurance licenses as required by the Company
2+ Years of experience in a Property & Casualty brokerage environment
Knowledge of Property & Casualty business
Ability to follow process and procedures guidance

Responsibilities

At the direction of the Producer or Account Executive (Prod/AE), participates in renewal strategy including discussion of the markets to approach, claims reviews and exposure gathering
Manages a renewal book of business, including creation of submissions, supporting the placement process, including Proposals and Binding.
Provide support in drafting exposure gathering information, loss exhibits, submissions and proposals.
Obtain loss run or policy documentation directly from a carrier website as needed.
Primary recipient of daily questions or changes from the client or forwarded by the Prod/AE.
Work with Associate Account manager or 3rd party vendor to issue Certificates, Invoices, policy/endorsement/audit checking
Submitting and managing changes to the carrier per the client’s request
Update the system of record to properly reflect conversations, communications and policy documentation
Processing of monthly, quarterly or annually audits and monthly reports as received
Handling contract reviews that are not complex in nature
Claims management; instructing the client to report notice of loss directly to the carrier or provide claims reporting and support for ongoing large claims.
Responsible for setting up the policy in the system of record to properly reflect all pertinent information for billing
Responsible for request for invoice on an agency bill policy within the corporate guidelines
Communication with the Client and Producer when there is an Aged A/R issue