Property Attendant

InTown Career • Chesapeake, VA

8d • Onsite

About The Position

Welcome to InTown Suites! We are currently seeking a Property Attendant at one of our hotel properties. We are looking for someone to help maintain a comfortable and quiet atmosphere for our guests. The Property Attendant is not a security guard and prohibited from possessing a firearm or dangerous/deadly weapon while on InTown property. Instead, the Property Attendant serves as the property’s emergency contact after office hours and assists guests as needed. He/She must be alert for any safety and/or security issues or suspicious activity and immediately contact the proper authorities or the General Manager without directly interjecting. We are proud to provide our employees with a supportive, hardworking, and inclusive team! Come and join our growing team members!

Requirements

• Ability to read, understand, interpret information found in a variety of internal hotel information.
• Ability to read, speak, write in an efficient manner in order to interact with guests and staff.
• Ability to self-supervise and work with limited supervision.
• Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge, skills and abilities.
• High school diploma preferred but not required.
• Indoor work with hard and carpeted surfaces.
• Work on uneven surfaces in hot, cold and wet conditions, climb and stand on ladders at heights of up to approximately 30 feet.
• Frequent walking, standing, climbing, balancing, stooping, kneeling, bending, crouching and/or crawling throughout the shift.
• Stand and walk for extended periods about the hotel at a quick pace and stand/walk for extended periods, in crowded areas and in confined spaces.
• Lifting and carrying over 50 lbs. and occasionally up to 100 lbs.
• Ability to reach with arms outstretched or overhead.

Responsibilities

• Patrol the property when the office is closed
• Live on the property and be on-call between five and six days per week as jointly determined by the Regional Operations Manager and General Manager. On-Call Schedule Mon-Sat. between the hours of 7:00 PM-7:00 AM and 7:00 AM Sunday-7:00 AM Monday.
• Immediately report any safety or security issues to the General Manager or Regional Operations Manager and contact the local authorities/emergency service providers if warranted.
• Respond and assist to minor maintenance issues, guest needs, complaints, and/or concerns in a professional and courteous manner, both in person and on the phone after office hours.
• Obtain guest list on a nightly basis to ensure only authorized guests are allowed to access rooms and the property
• Obtain a vacant room report on a nightly basis to ensure all vacant rooms are secured
• Establish good communication and professional relationships with property guests
• Complete three thorough inspection rounds of the property Monday through Saturday performed approximately at 7:00 PM, 9:00 PM, and after midnight
• Complete six thorough inspection rounds of the property on Sunday that should be evenly spaced in between and performed between the hours of 7:00 AM and 11:00 PM and one round after midnight.
• Document all inspection rounds and any incidents on the Property Attendant Checklist and note any issues on the Daily Action Plan for General Manager’s investigation.
• Follow company procedure by verifying IDs to provide access to rooms for guests who become locked out.
• Take responsibility for insuring that property is clean, free of any trash/debris, and ensure that all storage and employee areas are secured on a nightly basis
• Perform other tasks assigned by supervisor and follow on call schedule

Benefits

• Easy to follow training programs & supportive team throughout the onboarding process
• Health, dental, vision, life and disability insurance for Full-time Employees
• 401k with company match
• PTO for Full-time employees
• Complimentary room with Housekeeping included!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED