Property Assistant

Spokane Housing Authority • Spokane, WA

10d • $22 - $32 • Onsite

About The Position

The Property Assistant plays a vital role in supporting the Property Manager I or II with the overall management and operation of SHA properties, with a primary focus on overseeing the full leasing process. This includes coordinating all related components, such as interdepartmental collaboration and engagement with external programs. The Property Assistant serves as a key point of contact for tenants, facilitating leasing, documentation, recertifications, and maintenance requests. This position helps ensure compliance with financial and regulatory requirements while promoting a positive, inclusive, and supportive housing environment. The Property Assistant also contributes to maintaining high property standards and ensures prompt, responsive service to residents in alignment with SHA’s mission to provide safe, well-maintained, and welcoming communities.

Requirements

• Knowledge of current market trends in rents, amenities, and competitive properties that may impact property performance.
• Familiarity with Fair Housing guidelines and laws governing multifamily housing.
• Understanding of Low-Income Housing Tax Credit (LIHTC), Section 8, HOTMA, NSPIRE, and local fire regulations to ensure property compliance.
• Ability to interpret and apply laws and regulations related to property management.
• Proficiency in various property management software programs and office machines.
• Strong filing, data entry, and intermediate math skills for property management tasks.
• Ability to use computer software effectively for record-keeping and reporting.
• Experience/knowledge or training needed in various computer programs that are used daily/monthly, such as Adobe, Word Programs, Yardi, Rent Café, Teams, etc.
• Ability to represent SHA professionally when interacting with tenants, vendors, and community partners.
• Strong verbal and written communication skills to handle inquiries, resolve issues, and provide property-related assistance.
• Ability to execute customer service protocols to ensure positive tenant and community relationships.
• Maintain professionalism while handling sensitive and confidential information.
• Ability to handle detailed tasks independently while ensuring accuracy.
• Strong problem-solving skills to support property managers and team members effectively.
• Ability to work as an effective member of the Asset Management Department team.
• Capability to prioritize workload and meet deadlines in a fast-paced environment.
• High school diploma or GED equivalency is required.
• Minimum of one year of work experience in a related field.
• If assigned to a tax credit property, appropriate certification must be obtained within one year.
• Must have an acceptable credit history, valid driver’s license, reliable transportation, satisfactory driving record, and adequate insurance coverage according to SHA policy.
• Works regular and reliable hours on site as required.
• Attendance must be punctual and consistent.
• Works an agreed-upon schedule and works additional hours as necessary to complete work.
• Works effectively, cooperatively, and respectfully with co-workers, clients, and other contacts.
• Follows all SHA Safety Policies and Procedures.
• Follows all SHA Personnel Policies and Procedures.
• This position requires the ability to: Remain in a stationary position for prolonged periods while performing administrative tasks; Move/traverse between office spaces, residential units, and common areas within the assigned property or multiple properties as needed; Frequently transport files, office supplies, and small equipment, occasionally lifting items that may exceed 30 pounds; Regularly inspect units and property grounds, which may require walking, standing, bending, and occasional stair climbing; Occasionally work in outdoor environments, including during inclement weather, to assess property conditions, meet with residents, or coordinate maintenance activities; Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and printer; and Communicate frequently, effectively, and accurately with residents, internal teams, community partners, and external vendors.
• Must be able to fully function in a drug-free environment.
• To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

• Preference is given to candidates with experience assisting at multiple properties or those with a bilingual certification.
• Any equivalent combination of experience and training that provides the knowledge and abilities necessary to perform the work of a Property Assistant will be considered.

Responsibilities

• Assists the Property Manager I or II to operate the properties within the financial guidelines, goals, regulatory agreements, mission, policies, procedures, and property management plan established by SHA.
• Completes third party verification of an applicant’s or tenant’s household income and assets as required. Prepares and sends monthly annual recertification letters, including scheduling the annual recertification and inspection appointments.
• Performs leasing related activities such as advertising, showing, interviews, record keeping, processing applications, and tenant retention as directed by the Property Manager I or II.
• Assists with the administration duties of the Property Manager I or II including daily depositing of receipts; coding of expenses; receive and record maintenance requests from tenants; data entry and updates to tenant information in the property management software system; and collection and deposit of rent, fees, and pet and security deposits.
• In the absence of the Property Manager I or II, provides direction and ensures established maintenance priorities are met.
• Walks the grounds on a daily basis to ensure immaculate curb appeal. Any deficiencies should be corrected immediately and/or arranged for repair.
• Coordinates with Property Manager I or II to walk through ready and available vacancies to periodically ensure “show-readiness.” Any problem should be corrected immediately and/or arranged for repair.
• Before the office is opened for business hours, ensures that the office and surrounding areas are clean and orderly.
• Assists in the implementation of the tenant retention program under the direction of the Property Manager I or II.
• Provides tenant referrals to community services and be a community liaison for the property and SHA.
• Responds to phone or email inquiries within one business day.
• Responsible for reporting any unusual or extraordinary circumstances regarding the property or tenants to the Property Manager I or II.
• Responsible for bookkeeping, writing receipts, and serving notices.
• Assists other staff with assignments as necessary, and performs other related duties as required or assigned.

Benefits

• Employer paid medical for base employee plans.
• Employer paid dental for employee plan.
• Employer paid vision for employee base plan.
• Employer paid Long Term Disability and Life Insurance
• Flexible scheduling
• 13 Paid Holidays
• Public Employee Retirement System (PERS) – Pension style retirement program.
• Great PTO Accrual 0-2 years 15 days a year 3-4 years 27 days a year 5-9 years 30 days a year 10-14 years 33 days a year 15-19 years 37.5 days a year 20+ years 40.5 days a year Days based off 8 hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED