Property and Casualty Customer Service Representative

Acrisure•Kerrville, TX

13d•$18 - $25•Onsite

About The Position

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary Acrisure is seeking a property and casualty customer service representative to support our aerospace and aviation team. This role is responsible for servicing client accounts, processing policy documentation, and supporting day to day insurance operations. This position works with a variety of aviation clients and plays a key role in ensuring accurate policy handling and a high level of client service. While aviation experience is not required, candidates must have a basic foundation in property and casualty insurance and prior experience in an insurance servicing environment.

Requirements

Previous experience in an insurance servicing, customer service, or call center role within the insurance industry required
Hands on experience working with ACORD forms is mandatory
Working knowledge of property and casualty insurance concepts and terminology
Strong attention to detail and ability to manage documentation accurately
Strong communication and interpersonal skills
Ability to prioritize tasks and manage multiple responsibilities effectively
Proficiency with Microsoft Office
High school diploma or equivalent required
If not currently licensed, ability to obtain Property and Casualty license within 90 days of hire required (this would be paid for by Acrisure)
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Experience with Applied EPIC or similar agency management systems is preferred but not required
Experience supporting policy servicing, endorsements, or renewals is preferred

Responsibilities

Support clients with policy servicing needs, including applications, endorsements, certificates, and billing inquiries
Review new and renewal policies to ensure accuracy and completeness
Process and manage insurance documentation, including ACORD forms
Maintain accurate and up to date client records within the agency management system
Document all client interactions and activities within internal systems
Communicate with clients, carriers, and internal partners via phone and email
Assist with renewal processing and collection of required underwriting information
Ensure compliance with company standards, client requirements, and applicable regulations
Collaborate with team members to support efficient and accurate account servicing

Benefits

Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected] .
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy .
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice .