Property Administrator

FirstService • Brooklyn, NY

77d • $24 - $26

About The Position

As a Property Administrator, you will be responsible for assisting with the daily management of a residential property located in the Williamsburg neighborhood of Brooklyn, New York. The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Requirements

• Bachelor's degree required.
• Two to three years' experience in New York City residential rental property management.
• Fair housing certificate required within 180 days of hire.
• Must have superior verbal and written communications skills and proven customer service exposure.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Experience with Microsoft Office Suite and Windows software required.
• Experience with property management software, including AvidXchange ClickPay, preferred.

Responsibilities

• Lease Assignment process from start to finish.
• Sublet process from start to finish.
• Responsible for occupant changes.
• Responsible for notifying leasing of any changes in rent roll, etc.
• Monitor AirBnB rentals to ensure no illegal rentals at building.
• Responsible for notifying tenants of NSF's (insufficient funds).
• Maintain resident application data to ensure tenant data is updated accordingly.
• Draft and distribute memos, notices and other correspondence to tenants and vendors.
• Responsible for tracking arrears, sending arrears notices and following up with residents.
• Respond to all communications in line with FirstService Residential best practices.
• Respond to tenant complaints and follow up on nuisance issues with residents.
• Daily checking of FSR's 24/7 Customer Care Call Center for log issues and inquiries.
• Communicate directly with ClickPay and residents to rectify any billing issues.
• Respond to all Landlord verification requests.
• Follow-up on all renewals to ensure timely responses and proper paperwork is submitted.
• Process all new leases and renewal in Yardi.
• Process all cancellations and extensions in Yardi.
• Make adjustments to tenants billing and charges.
• Maintain renewal spreadsheet, vacancy reports, bedbug tracking report, concession spreadsheet, late fee reports, etc.
• Ensure timely return of security deposits.
• Responsible for inputting ancillary charges and credits to tenant accounts.
• Prepare and send out move-in packages, and ensure a smooth resident move-in.
• Track all move outs while coordinating with the team on any damages and key returns.
• If needed, inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition.
• Assist with leasing activities such as, but not limited to, showing apartments, assisting leasing team and any other tasks needed to complete new tenant onboarding.

Benefits

• Choice of multiple medical plans
• Dental insurance
• Vision insurance
• Life insurance
• Short term disability
• Legal assistance
• Identity theft protection
• Company paid life insurance
• Long term disability
• Employee assistance program
• Paid time off
• Paid holidays
• 401k with company match

What This Job Offers

• Job Type: Full-time
• Industry: Real Estate
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees