Property Administrator

FirstKey Homes•Tampa, FL

11d•Onsite

About The Position

The Property Administrator plays a vital role in enhancing the resident experience by delivering exceptional service. By assisting Property Managers and ensuring that daily tasks are completed promptly, they help create a thriving community. Below is a brief overview of the primary responsibilities. ESSENTIAL DUTIES Act as primary point of contact for FirstKey Residents. Manage Zendesk tickets, in person office visits, and follow up with all resident contact requests to resolve open inquiries, escalations, and deliver exceptional service. Ensure that rental payments are posted on time and in an efficient manner. Assisting Property Manager with the collection and delinquency efforts. Assist Property Manager and Renewals Department to achieve resident retention targets. Conduct a Resident Journey move in touch point. Oversight of Mid-lease touch points to ensure a successful renewal experience Assist future residents with the transition into their home by providing necessary guidance, collecting move in funds, ensuring move in orientation is scheduled, sending move-in codes. Assist with resolving HOA violations and city citations through partnership with the HOA and Compliance departments. Schedule all municipal inspections, completing necessary paperwork to ensure compliance with area municipalities such as rental licensing, certificate of occupancy, and point of sale. Engage in outreach campaigns to residents throughout the duration of their lease term. This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High School Diploma or equivalence
Minimum 1-year experience in administrative or similar role
Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management — Managing one's own time and the time of others.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Nice To Haves

Experience using Yardi Voyager or similar property management program
Experience working in property management, real estate or similar industry
Experience working in a fast pace, high-growth company
Proficient in Spanish, both reading and writing

Responsibilities

Act as primary point of contact for FirstKey Residents.
Manage Zendesk tickets, in person office visits, and follow up with all resident contact requests to resolve open inquiries, escalations, and deliver exceptional service.
Ensure that rental payments are posted on time and in an efficient manner.
Assisting Property Manager with the collection and delinquency efforts.
Assist Property Manager and Renewals Department to achieve resident retention targets.
Conduct a Resident Journey move in touch point.
Oversight of Mid-lease touch points to ensure a successful renewal experience
Assist future residents with the transition into their home by providing necessary guidance, collecting move in funds, ensuring move in orientation is scheduled, sending move-in codes.
Assist with resolving HOA violations and city citations through partnership with the HOA and Compliance departments.
Schedule all municipal inspections, completing necessary paperwork to ensure compliance with area municipalities such as rental licensing, certificate of occupancy, and point of sale.
Engage in outreach campaigns to residents throughout the duration of their lease term.