Property Administrator

Firstkey Homes • Charlotte, NC

84d

About The Position

The Property Administrator plays a vital role in enhancing the resident experience by delivering exceptional service. By assisting Property Managers and ensuring that daily tasks are completed promptly, they help create a thriving community. Below is a brief overview of the primary responsibilities.

Requirements

• High School Diploma or equivalence
• Minimum 1-year experience in administrative or similar role
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Nice To Haves

• Experience using Yardi Voyager or similar property management program
• Experience working in property management, real estate or similar industry
• Experience working in a fast pace, high-growth company
• Proficient in Spanish, both reading and writing

Responsibilities

• Act as primary point of contact for FirstKey Residents.
• Manage Zendesk tickets, in person office visits, and follow up with all resident contact requests to resolve open inquiries, escalations, and deliver exceptional service.
• Ensure that rental payments are posted on time and in an efficient manner.
• Assist Property Manager with the collection and delinquency efforts.
• Assist Property Manager and Renewals Department to achieve resident retention targets.
• Conduct a Resident Journey move in touch point.
• Oversight of Mid-lease touch points to ensure a successful renewal experience.
• Assist future residents with the transition into their home by providing necessary guidance, collecting move in funds, ensuring move in orientation is scheduled, sending move-in codes.
• Assist with resolving HOA violations and city citations through partnership with the HOA and Compliance departments.
• Schedule all municipal inspections, completing necessary paperwork to ensure compliance with area municipalities such as rental licensing, certificate of occupancy, and point of sale.
• Engage in outreach campaigns to residents throughout the duration of their lease term.

What This Job Offers

• Industry: Real Estate
• Education Level: High school or GED