Property Administrator

Firstkey Homes • Phoenix, AZ

318d

About The Position

The Property Administrator plays a vital role in enhancing the resident experience by delivering exceptional service. By assisting Property Managers and ensuring that daily tasks are completed promptly, they help create a thriving community. Below is a brief overview of the primary responsibilities.

Requirements

• High School Diploma or equivalence
• Minimum 1-year experience in administrative or similar role
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Nice To Haves

• Experience using Yardi Voyager or similar property management program
• Experience working in property management, real estate or similar industry
• Experience working in a fast pace, high-growth company
• Proficient in Spanish, both reading and writing

Responsibilities

• Assist with utility activation, where applicable. Partner with the Utilities department to resolve escalations and outages.
• Assist with resolving HOA violations and city citations through partnership with the HOA and Compliance departments.
• Assist Property Manager and Renewals Department to achieve resident retention targets.
• Schedule all municipal inspections, completing necessary paperwork to ensure compliance with area municipalities such as rental licensing, certificate of occupancy, and point of sale.
• Act as primary point of contact for FirstKey Residents. Manage Zendesk tickets, in person office visits, and follow up with all resident contact requests to resolve open inquiries, escalations, and deliver exceptional service.
• Conduct a Resident Journey move in touch point. Oversight of Mid-lease touch points to ensure a successful renewal experience.
• Ensure that rental payments are posted on time and in an efficient manner. Assisting Property Manager with the collection and delinquency efforts.
• Assist future residents with the transition into their home by providing necessary guidance, collecting move in funds, ensuring move in orientation is scheduled, sending move-in codes.
• Engage in outreach campaigns to residents throughout the duration of their lease term.

What This Job Offers

• Industry: Real Estate
• Education Level: High school or GED