Property Administrator, Retail

JBG SMITH•Bethesda, MD

1d•$54,000 - $64,000

About The Position

Provide administrative support to the property management and engineering teams and prompt, courteous, and high-level customer service to the tenants, visitors, and contractors. Comply with the operational policies and procedures established by JBG SMITH.

Requirements

High School diploma or equivalent and 2+ years’ office experience, preferably in property management or customer service.
Advanced Microsoft Word, Outlook, and Excel skills.
Ability to learn internal accounting and other software packages.
Typing - 40+ WPM
Top-notch organizational skills.
Excellent analytical skills, including the ability to accurately collect, interpret, and evaluate detailed data.
Composed demeanor, professional appearance, positive attitude, and customer-oriented approach.
Strong problem-solving skills coupled with the ability to work independently and multitask.
Self-starter with the ability to work independently.
Excellent interpersonal, verbal, and written communication skills.
Ability to draft correspondence from verbal guidance and notes.
Strong proofreading skills.
Flexible, versatile, and able to adapt to rapidly changing priorities.
Sound judgment and initiative to properly address and resolve issues.
Punctual and available to work 8 a.m. to 5:00 p.m., M-F, for on-time and consistent coverage.
Ability to pass a government background check may be required.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Prepare and send tenant notices (reminders, policy updates, sales reporting requests) as directed.
Track and follow up on tenant sales reporting and insurance certificates (COIs).
Assist with lease administration tasks (move in /out, tenant write offs, assignments, amendments, estoppels, abstracts).
Maintain tenant contact lists and update tenant guides/building manuals.
Acts as back-up to the Leasing Coordinator position supporting Leasing and Asset Management.
Process, code and track invoices and submit for approval.
Coordinate with utility providers on tenant billing and account updates.
Produce tenant billings.
Monitor accounts receivable (AR) and follow up with tenants on outstanding balances. Send tenant statements.
Assist with service contracts (drafting, routing for approval, filing).
Track vendor compliance (insurance, licenses, expirations).
Coordinate scheduling for vendors, contractors, and property services.
Help track and support property inspections and repairs.
Answer calls, greet visitors, and serve as a point of contact for tenants and vendors.
Handle mail, FedEx, UPS, courier services.
Maintain organized filing systems (digital and hard copy).
Schedule meetings and prepare agendas or supporting materials such as minutes.
Work with Retail Real Estate Managers to be aware of issues and concerns.
Maintain tracking logs for utilities, contracts, inspections, and tenant obligations.
Assist management with monthly, quarterly, and annual reporting.
Research and compile data for presentations, reports, or ownership requests.
Support Retail Managers as needed.
Help prepare for ownership or lender visits (books, reports, property tours).
Provide backup assistance for other properties or teams as needed.
Acts as back-up to the Leasing Coordinator position supporting Leasing and Asset Management.
All other duties as assigned.