Property Administrator (Real Estate & Customer Experience Coordinator

Prologis

87d • $32 - $40

About The Position

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next. As a Real Estate and Customer Experience Coordinator, you would be part of a Customer Experience Team (CET) that strives to provide best in-class service to customers of industrial buildings in the New Jersey Market. You will provide critical operational, administrative, and communication support to enable Property Managers and Maintenance Technicians to deliver exceptional service to our customers. This role is ideal for an organized, pro-active individual who thrives in a fast-paced, customer-focused environment and values cross-functional collaboration.

Requirements

• 3+ years of experience in administrative role, customer service, real estate or related field.
• Excellent communication and people skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.
• Good mathematical and analytical skills.
• Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
• Positive, proactive work ethic and attention to detail.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.

Nice To Haves

• Valid driver’s license and the ability to travel to multiple properties.
• Knowledge of CRM systems such as Yardi, Salesforce.
• Familiarity with real estate processes and documentation, such as purchase agreements, leases, and property management responsibilities.

Responsibilities

• Support a team of Property Managers and a Maintenance Technician by providing operational and communications support.
• Collaborate closely with internal teams, such as Leasing, Construction, Customer Account Representative, etc. to support ongoing team initiatives and special projects as assigned.
• Coordinate with vendors and Maintenance Technicians to support prompt completion of service tickets and inspections through Prologis work order system.
• Work closely with the Customer Account Representative team on payment collections and update reporting databases as required.
• Process vendor invoices using Accounts Payable platforms and code invoices accurately and route for Manager approval.
• Review building general ledgers and reclass as needed to support consistency with budgeting guidelines.
• Prepare various customer related paperwork for distribution including contact lists, annual payment schedules, and annual reconciliations.
• Assist with vendor contract preparation via DocuSign and manage the completed documents.
• First point of contact to support customer and vendor requests and assist or direct as needed.
• Use internal tools such as Yardi, Prologis FM, Box, and Salesforce to track customer data, vendor activity, lease documentation, and utility accounts.
• Maintain document organization using DRS and Box folders in alignment with internal naming conventions.
• Ensure all property records follow company standards, legal requirements, and governmental agency directives.
• Other special projects as assigned.

Benefits

• Healthcare, dental, and vision insurance for employees and eligible dependents.
• 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation.
• Generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees