Property Adjuster Specialist (Field)

USAA • San Antonio, TX

389d • $67,220 - $67,220

About The Position

As a Property Adjuster Specialist at USAA, you will play a crucial role in investigating, evaluating, negotiating, and settling complex property insurance claims for military members and their families. This position emphasizes a virtual-first approach to claims handling, utilizing technology for inspections while also requiring fieldwork within your assigned territory. You will ensure compliance with state regulations and provide equitable settlements, all while embodying USAA's core values of honesty, integrity, loyalty, and service.

Requirements

• High School Diploma or General Equivalency Diploma required.
• 2 years of relevant property claims adjusting experience with moderate complexity losses.
• Advanced knowledge of estimating losses using Xactimate or similar tools.
• Proficient knowledge of residential construction and property claims contracts.
• Strong negotiation, investigation, communication, and conflict resolution skills.
• Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
• Ability to travel 50-75% of the year and work catastrophe duty when needed.
• Acquisition and maintenance of insurance adjuster license within 90 days.

Nice To Haves

• US military experience through military service or as a military spouse/domestic partner.
• Prior field experience handling higher severity/complex losses.
• Experience adjusting property claims using virtual technologies.
• Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing).
• Xactimate Level 1 and/or Level 2 certification.
• Prior deployments in support of catastrophes.

Responsibilities

• Manage assigned claims caseload of complex damages requiring knowledge of claims coverage and legal liability.
• Partner with vendors and internal business partners to facilitate claims resolution.
• Investigate claim damages through research from various sources, including insured and third parties.
• Identify coverage concerns and create Special Investigation Unit (SIU) referrals when appropriate.
• Negotiate complex claims settlements within authority limits and collaborate with management for amounts outside authority limits.
• Maintain accurate and thorough claim file documentation throughout the claims process.
• Utilize estimating technology platforms and virtual inspection tools to prepare claims estimates.
• Support workload surges and catastrophe response operations, including on-call duties and potential travel.
• Work independently to solve complex problems and act as a resource for less experienced colleagues.
• Adjust complex claims involving attorney participation and jurisdictional challenges.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance and parental benefits.
• Adoption assistance and paid time off program with paid holidays.
• 16 paid volunteer hours and various wellness programs.
• Career path planning and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED