Propane Service Foreman

Dead River Company•Scarborough, ME

About The Position

Dead River Company delivers energy and peace of mind to customers throughout Northern New England and New York with over 1,500 employees and a commitment to our core values of integrity, caring, and excellence. We’re looking for a Propane Service Foreman to join our Scarborough team. The Propane Service Foreman supervises and participates in the installation and repair of propane heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation.

Requirements

Two or more years of propane experience is required.
Leadership skills and a desire to lead and train
Strong communication and interpersonal skills
Focused on customer service
Technical, mechanical and analytical (troubleshooting) skills
Ability to work independently and in a dynamic environment
Dependability
Delegation and follow-up skills with an emphasis on quality control
Propane technician license and applicable propane CETP certification is required.
All technicians must be able to pass a pre-employment
All technicians must have a valid motor vehicle drivers’ license.
Background checks will performed to obtain driving
This will be reviewed before employment, and annually thereafter, and must meet company standards.

Nice To Haves

Previous supervisory experience is preferred.

Responsibilities

Assumes responsibility for the overall performance and management of service technicians.
Assures that work assignments are completed correctly and efficiently.
Assures proper training and development of technicians in the service department to provide quality service to customers and retain a skilled, productive workforce.
Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors.
Strives for a high level of productivity through quality control (eliminating callbacks) and by the timeliness of completed work projects.
Inspects the work of service technicians for quality control purposes and provides guidance and performance feedback as necessary.
May be asked to maintain written performance documentation on technicians.
Reconciles customer complaints and ensures proper resolution.
Assumes responsibility, as needed, for the maintenance of service department vehicles.
Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.
Provides cost estimates for internal parts and labor on equipment installations when requested.
Sets an example of a high standard of corporate image.
Works to develop a sense of teamwork among all technicians.