Propane Service Foreman

Dead River Company • Portland, ME

51d

About The Position

The Propane Service Foreman supervises and participates in the installation and
repair of heating equipment to ensure a high level of customer satisfaction
while ensuring an efficient and profitable operation.

Requirements

• A high school diploma or equivalent is required.
• Two to four years of supervisory experience is preferred.
• Must have a Master License.
• Leadership skills and a desire to lead and train
• Strong communication and interpersonal skills
• Focused on customer service
• Technical, mechanical and analytical (troubleshooting) skills
• Ability to work independently and in a dynamic environment
• Dependability
• Delegation and follow-up skills with an emphasis on quality control

Nice To Haves

• Prior working knowledge of the petroleum industry is a plus.

Responsibilities

• Assumes responsibility for the overall performance and management of service technicians. Assures that work assignments are completed correctly and efficiently.
• Assures proper training and development of technicians in the service department to provide quality service to customers and retain a skilled, productive workforce.
• Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors.
• Strives for a high level of productivity through quality control (eliminating callbacks) and by the timeliness of completed work projects.
• Inspects the work of service technicians for quality control purposes and provides guidance and performance feedback as necessary. May be asked to maintain written performance documentation on technicians.
• Reconciles customer complaints and ensures proper resolution.
• Assumes responsibility, as needed, for the maintenance of service department vehicles. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.
• Provides cost estimates for internal parts and labor on equipment installations when requested.
• Sets an example of a high standard of corporate image. Works to develop a sense of teamwork among all technicians.
• Determines the labor hours required for company sales personnel as part of the installation estimates submitted to customers.
• Assists the Administrative Service Manager with service department scheduling to balance emergencies, customer service and budgetary considerations.
• Oversees the safe use of company service vehicles and all aspects of service technician safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness.

Benefits

• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED