Promotions Manager

PENN Entertainment • Plainville, MA

4d • $60,000

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. · Responsible for fostering a fun environment · Responsible for being a gracious host to all guests and co-workers · Responsible for promoting a positive influence in the community and participating in events · Responsible for the management of all property Special Events & Promotions to include slot tournaments, promotions, drawings and VIP events. · Provides oversight of communications for promotional efforts for guests, team members, and regulatory agencies. · Develops and coordinates all aspects of each special event from conception to implementation and assists in conducting on-site promotions. · Prepares prize schedules for events in accordance with the event budget. · Coordinates ordering of all gifts, décor, prizes and collateral material needed for events. · Prepares various reports to assist in post event analysis and compiles monthly forecast and maintains budget. · Maintains comprehensive knowledge of all current and upcoming promotions, events and special offers throughout the property. · Responsible for supervising and managing staff in Promotions Department: Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area. · Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. · Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. · Maintains exceptional knowledge of the market · Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. · Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere. · Responsible for ensuring adherence to all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. · Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university.
• 3-5 years in progressively more challenging roles in marketing, with at least one year with responsibility for event planning.
• Two years’ experience managing teams or business units.
• Familiarity with player tracking software required.
• Strong communication skills, both verbal and written.
• Ability to understand and analyze Budget and P&L Statements.
• Proven managerial and critical thinking skills required.
• Compliance with all regulatory, governmental, and safety requirements
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.

Responsibilities

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in events
• Responsible for the management of all property Special Events & Promotions to include slot tournaments, promotions, drawings and VIP events.
• Provides oversight of communications for promotional efforts for guests, team members, and regulatory agencies.
• Develops and coordinates all aspects of each special event from conception to implementation and assists in conducting on-site promotions.
• Prepares prize schedules for events in accordance with the event budget.
• Coordinates ordering of all gifts, décor, prizes and collateral material needed for events.
• Prepares various reports to assist in post event analysis and compiles monthly forecast and maintains budget.
• Maintains comprehensive knowledge of all current and upcoming promotions, events and special offers throughout the property.
• Responsible for supervising and managing staff in Promotions Department: Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Maintains exceptional knowledge of the market
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.
• Responsible for ensuring adherence to all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees