Promotional Products/Printing Project Manager

Printing Industries Association • Auburn, WA

416d • $60,000 - $60,000

About The Position

The Promotional Products & Printing Project Manager will serve as the primary point of contact for clients, ensuring a seamless experience from order placement to delivery. This role emphasizes exceptional customer service, effective communication, and strong organizational skills to uphold the company's reputation in the promotional products and printing industry.

Requirements

• 5 years of customer service experience in the promotional products industry.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong attention to detail and organizational abilities, with the ability to manage multiple tasks simultaneously.
• Problem-solving skills with a customer-centric approach to resolving issues.
• Ability to work effectively both independently and as part of a team.
• Efficient in promotional product searching and creating presentations.
• High school diploma or equivalent required.

Nice To Haves

• Additional printing industry experience preferred.
• Additional education or training in customer service or a related field is a plus.

Responsibilities

• Serve as the point of contact for customers via phone, email, and chat, addressing inquiries, resolving issues, and providing product information and pricing.
• Process customer orders accurately and efficiently, ensuring all specifications are met and deadlines are adhered to.
• Research and develop a comprehensive understanding of products available, including features, customization options, and pricing, to assist customers effectively.
• Proactively identify and resolve any issues or challenges that arise during the order process, collaborating with internal teams as needed.
• Build and maintain strong relationships with customers by providing personalized assistance and following up to ensure satisfaction.
• Conduct thorough quality checks on orders before they are shipped to ensure accuracy and meet customer expectations.
• Identify opportunities for process improvements and contribute to the development of best practices to enhance the customer experience.
• Work closely with sales, production, and shipping to coordinate order fulfillment and address customer needs effectively.

Benefits

• Competitive salary DOE
• Health & Dental Insurance
• Paid time off
• Retirement savings plan
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED