Promotion Operations Associate

FanDuel • Jersey City, NJ

5h • Hybrid

About The Position

The Promotion Operations Associate plays a foundational role in FanDuel's promotional operations, supporting the execution of promotional campaigns across all enterprise platforms. This position is essential to maintaining the team's 99%+ accuracy standard while contributing to the delivery of best-in-class promotional experiences for millions of FanDuel customers. You'll work closely with cross-functional teams to support promotional development, execution, and optimization initiatives across Sportsbook, Casino, and Racing verticals.
In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Requirements

• 2+ years of experience in marketing operations, campaign management, or a related field
• Strong understanding of promotional mechanics across different product verticals
• Proficiency in Microsoft Office Suite and Google Workspace
• Excellent attention to detail and organizational skills with ability to maintain 99%+ accuracy standards
• Strong analytical and problem-solving abilities with basic data analysis skills
• Effective communication skills for cross-functional collaboration
• Ability to work independently while maintaining alignment with team objectives
• Strong knowledge of and passion for sports and sports betting
• Must be able to obtain/maintain any necessary licenses and/or certifications

Nice To Haves

• Experience with marketing technology platforms and CRM systems preferred
• Experience working within a heavily regulated industry is a plus
• Bachelor's degree in Marketing, Business, or related field preferred
• Don't check all the boxes? That's okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position

Responsibilities

• Execute promotional setup across all FanDuel platforms (Sportsbook, Casino, Racing/FNV) with 99%+ accuracy and precision
• Support promotional content creation, requirement gathering, and campaign performance tracking across multiple product verticals
• Collaborate with Customer Support on promotional campaigns and issue resolution to ensure seamless customer experiences
• Conduct systematic reviews of live promotions and flag discrepancies to maintain quality standards
• Review promotional copy, terms, and images for regulatory compliance and Responsible Gaming requirements
• Maintain project tracking, status reports, and stakeholder communication across cross-functional teams
• Support testing initiatives for new promotional tools and document findings to drive process improvements
• Coordinate requirements across all verticals for integrated promotional campaigns
• Contribute to the development and maintenance of documentation and knowledge bases related to promotions, campaigns, and CRM processes
• Support audience segmentation, targeting, and personalization initiatives to enhance customer engagement
• Perform basic data analysis and maintain tracking spreadsheets to support campaign optimization

Benefits

• We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
• We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards.
• Benefits differ across location, role, and level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level