Duties may generally be described as providing complete project & technical support for all Radiation Monitoring System (RMS) projects/products. Typical applications involve: On-site and off-site customer technical support; Support in generating technical offers, generating test procedures & test reports; conducting acceptance testing; qualification testing; CGI dedication; training (on site & off site); system configuration and installation supervision. Specific job duties include the following, plus others which may be assigned: Project and Systems engineering (Daily to Weekly) * Review technical system requirements * Perform requirements engineering with customer * Specify system based on customer and other stakeholder requirements * Provide input and review mechanical and electrical design * Review mechanical drawings and electrical wiring diagrams as well as associated bill of materials to comply with system requirements. * Create manufacturing and customer documents such as Monitor Configuration Documents, Inspection and test procedures, System User's Manuals * Generating failure mode and effect analyses * Perform post-production testing * Prepare and perform Factory Acceptance Tests with customers. Technical support (monthly) * Providing on-site installation supervision/assistance to customers. * Prepare and perform training classes on-site and off-site. * Providing on-line response for customer support as needed. * Perform root cause analysis to be repaired customer devices & provide repair instructions to technicians * Following up with customers to assure maximum customer satisfaction. * Demonstrating equipment to customers. Technical support (occasional) * Evaluating the operation/performance of RMS equipment. * Writing/revising Commercial Grade Item Dedication (CGID) procedures; performing CGI dedication. * Reviewing RMS related technical/marketing materials. * Provide feedback concerning products (Mirion and competitors) and customer feedback. General & administrative duties: * Keeping an uncluttered, clean, and organized work area. * Completing required training and performance goals successfully. * Attending educational seminars, conferences, and workshops, as approved by supervisor. * Acquiring in-depth knowledge of Mirion's product portfolio * Other duties as assigned Specific Requirements: The project & technical support engineer shall meet the following minimum qualifications: * Bachelor degree in nuclear, electrical, mechanical, systems or a related field of instrument engineering. * 3-5 years of relevant work experience. * Strong knowledge of electrical & mechanical systems, with experience reviewing electrical & mechanical drawings and BOMs; experience performing testing and troubleshooting of electromechanical systems & components. * Ability to work with low level radioactive material, in accordance with Mirion's radiation materials license requirements. Practical working experience in a nuclear facility is desirable. * Strong computer and digital electronics skills. Proficient with MS Word, Excel, PowerPoint, Adobe, etc. * Good English communications skills; ability & willingness to interface with customers in person, over email and through phone support. * Strong interpersonal skills. * Must meet the NRC criteria for escorted access into nuclear power plants in the USA. * Willing to travel to customer sites (~20% travel time).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Industry
Computer and Electronic Product Manufacturing
Number of Employees
1,001-5,000 employees