Project Support Agent

Johnson Fitness & Wellness • Cottage Grove, WI

281d • $18 - $18

About The Position

Under the direction of the Project Manager, the Project Support Agent assists the Key Accounts Project Coordinator, by handling a high volume of project tasks with efficiency and accuracy. This is a non-supervisory position.

Requirements

• Minimum high school diploma or equivalent required
• Demonstrated customer service experience required
• Minimum of 1 year call center experience preferred
• Working knowledge and experience with Microsoft Office suite or comparable software
• Excellent written and verbal communication skills
• Think critically to analyze and solve problems

Responsibilities

• Provide Outstanding Service to Dealers, Consumers, and Service Providers
• Maintain good attendance and adherence to schedule
• Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of support
• Support multiple queues
• Follow posted protocols and service bulletins to properly execute project tasks
• Create parts orders and dispatch service technicians
• Document and maintain comprehensive customer and project case records
• Efficiently utilize tools and resources
• Promote a positive and collaborative team atmosphere with co-workers
• Execute project tasks with efficiency and accuracy
• Complete all required training and ongoing education
• Other duties as assigned

Benefits

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED