Project Staff (Temporary position)

Navy Federal Credit Union-posted 9 months ago

$19 - $22/Yr

Full-time

Winchester, VA

Credit Intermediation and Related Activities

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Research and fulfill requests and inquiries for copies of financial documents received from members, external financial institutions and internal business areas campus wide as well as branch offices worldwide. Works with close supervision and under clearly defined procedures.

Perform daily request distribution tasks such as researching, printing, packaging and delivering requested items upon fulfillment with a high level of accuracy
Research member account information to confirm destination of requested mail and accuracy of documents produced by the automated system
Research check and statement transactions using corresponding transaction reports and systems in accordance with specified service level agreements for various business units (e.g., Security, Contact Center, Mortgage, Credit Cards, Account Services, Branch Operations, Data Control, Savings and Membership, etc.)
Reference multiple databases, systems and image retrieval systems to acquire and distribute imaged documents electronically and in paper form to members and internal and external customers
Research, process and distribute exception items such as rejected, back-office and missing items from existing image repositories to requesting parties
Provide support to higher level specialists by performing job duties such as mail delivery and document printing
Establish and meet deadlines for Security request fulfillments to ensure Security personnel can comply with and respond to subpoenas and court orders by their due dates
Perform inventory of distribution supplies
Stay abreast of disruptions and issues that may impact distribution requests
Perform other duties as assigned

Ability to work independently and in a team environment
Ability to maintain confidentiality and demonstrate integrity
Basic clerical, technical and administrative skills
Effective verbal, written and interpersonal communication skills
Basic research, analytical and problem solving skills
Basic database and software skills
Basic organizational, planning and time management skills
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Basic skill exercising initiative and using good judgement to make sound decisions

Working knowledge of Navy Federal products, services, programs, policies and procedures
Knowledge of negotiable instruments

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Project Staff (Temporary position)

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